Claims Operations Specialist
Claims Operations Specialist
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Job Description
Position
The claims department has an immediate opening for someone who can demonstrate the WCF values to join their team as a Claims Operations Specialist. This is a full-time exempt position based in WCFs Sandy Utah headquarters. Hybrid work is available.
Responsibilities
- Design update and deliver customized training curricula for new hires and existing staff to ensure consistent knowledge and skill development across the department.
- Develop and maintain comprehensive training materials manuals guidelines and tools to support effective learning and consistent claims handling practices.
- Identify opportunities for improvement and recommend enhancements to systems workflows and procedures to increase departmental efficiency and productivity.
- Provide ongoing training and support to the workers compensation adjusting team ensuring up-to-date knowledge of procedures and best practices.
- Work cross-functionally to identify problems design effective solutions and support implementation and training efforts to ensure successful adoption.
- Assist in developing and reviewing policies procedures and guidelines to ensure uniform application across the department.
- Partner with other departments to share claims knowledge and support the organizations mission of excellence.
- Analyze claims trends and provide actionable insights to improve claims management practices.
- Manage special initiatives and serve as a subject matter expert on claims-handling issues across the organization.
- Champion a culture of outstanding customer service in all aspects of claims handling and team interactions.
Qualifications
- Bachelors degree in a related field or AIC designation preferred.
- Two years of experience in claims adjusting preferred or an equivalent combination of education and relevant work experience.
- Sound knowledge of workers compensation statutes and case law general liability and insurance industry issues third-party recovery and claims principles.
- Exceptional customer service interpersonal decision-making critical-thinking and communication skills.
- Strong organization skills.
WCF Insurance offers an extensive compensation package. Benefits include Medical Dental and Vision insurance company paid life insurance 401K with a generous 6% employer match and additional benefits such as an Employee Assistance Program (EAP) and time off to volunteer in the local community. All employees earn 4 weeks of vacation their first year.
An internal candidate should have six months in their current position acceptable job performance and must notify their current supervisor that they have applied for the position.
Our People
WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive.
WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER
WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race color religion sex age national origin veteran status disability that can be reasonably accommodated or any other basis prohibited by federal state or local law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
