Client Delivery Operations Specialist - Philippines
Client Delivery Operations Specialist - Philippines
Posted on :
13-06-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
13-06-2025
Job Description
Are you a systems thinker who thrives in bringing clarity to chaos and structure to fast-moving teams
Elevate is seeking a Client Delivery Operations Specialist to support our Cybersecurity IT GRC and IT Audit client service delivery teams. This individual contributor role is perfect for someone who is highly organized resourceful and excited about building operational processes that scale. If you are a problem solver with a love for structure process improvement and AI-powered tools we want to meet you.
You must be willing to roll up your sleeves dive into the details and update and manage the service delivery teams schedules and project the next 90 days schedule based on the sales pipeline forecast.
In addition if you are excited to have the opportunity to simplify and streamline our delivery templates and improve our ability to serve clients read on. If youre a strong independent thinker who loves operational excellence has a natural curiosity and thrives in a small mission-driven firmthis job is for you.
About Elevate
We are a boutique cybersecurity and compliance advisory firm with a reputation for excellence pragmatism and agility. We deliver exceptional client service pragmatic solutions and a collaborative roll-up-your-sleeves culture. We value integrity creativity and a relentless drive to help our clients succeed.
Read more about our culture and values here: Mission
To be proud of what we do. To serve and enjoy our clients and the people we work with. To grow our company and grow as individuals.
About the Position
The Client Delivery Operations Specialist plays a critical administrative and coordination role in the success of our service delivery team. This individual contributor role merges sales pipeline forecasts with active project workloads coordinates project scheduling based on resource capacity and budget and ensures we operate with efficiency consistency and brand alignment across our delivery processes.
Youll maintain a centralized view of all project status risks blockers budgets and deliverables while helping ensure that delivery team members are appropriately allocated and supported. Youll lead weekly service delivery meetings maintain and organize client-facing templates and collaborate with delivery team members to streamline operations and improve delivery quality using AI-enabled tools.
What Youll Do:
Project Operations Coordination (60%)
Operational Projects & Strategic Support (10%)
Experience & Expertise
Why Youll Want to Join Us
If youre ready to take on high-value challenges build scalable templates and processes and help elevate the our growing firmlets talk.
Elevate is seeking a Client Delivery Operations Specialist to support our Cybersecurity IT GRC and IT Audit client service delivery teams. This individual contributor role is perfect for someone who is highly organized resourceful and excited about building operational processes that scale. If you are a problem solver with a love for structure process improvement and AI-powered tools we want to meet you.
You must be willing to roll up your sleeves dive into the details and update and manage the service delivery teams schedules and project the next 90 days schedule based on the sales pipeline forecast.
In addition if you are excited to have the opportunity to simplify and streamline our delivery templates and improve our ability to serve clients read on. If youre a strong independent thinker who loves operational excellence has a natural curiosity and thrives in a small mission-driven firmthis job is for you.
About Elevate
We are a boutique cybersecurity and compliance advisory firm with a reputation for excellence pragmatism and agility. We deliver exceptional client service pragmatic solutions and a collaborative roll-up-your-sleeves culture. We value integrity creativity and a relentless drive to help our clients succeed.
Read more about our culture and values here: Mission
To be proud of what we do. To serve and enjoy our clients and the people we work with. To grow our company and grow as individuals.
About the Position
The Client Delivery Operations Specialist plays a critical administrative and coordination role in the success of our service delivery team. This individual contributor role merges sales pipeline forecasts with active project workloads coordinates project scheduling based on resource capacity and budget and ensures we operate with efficiency consistency and brand alignment across our delivery processes.
Youll maintain a centralized view of all project status risks blockers budgets and deliverables while helping ensure that delivery team members are appropriately allocated and supported. Youll lead weekly service delivery meetings maintain and organize client-facing templates and collaborate with delivery team members to streamline operations and improve delivery quality using AI-enabled tools.
What Youll Do:
Project Operations Coordination (60%)
- Consolidate pipeline forecasts and active project schedules to provide a 90-day view of team capacity and workload.
- Maintain comprehensive visibility into all project budgets phases team assignments and timelines.
- Allocate budgeted hours to consultants and track actual utilization against plan.
- Lead weekly client service delivery team meetings to report on project statuses surface blockers/risks and flag projects trending over budget.
- Monitor and communicate project resource gaps or delivery risks to the CEO and COO.
- Collaborate with the Operational Accountant and CEO to reconcile staffing levels and project budget allocations.
- Maintain and enforce firm-wide use of standardized branded client-facing delivery templates.
- Audit and organize the consultant library of delivery templates to ensure easy access and version control.
- Collaborate with consultants to streamline templates and improve usability.
- Leverage AI tools to analyze patterns and identify opportunities to automate or improve service delivery processes.
Operational Projects & Strategic Support (10%)
- Support other operational initiatives that improve delivery efficiency and scalability.
- Conduct independent research to understand industry terminology compliance frameworks and internal needs.
- Actively listen ask clarifying questions and propose pragmatic solutions based on evolving business objectives.
Experience & Expertise
- 57 years of professional experience in operations project coordination or service delivery within a small business preferably a service firm.
- Bachelors degree in Business Information Systems or related field.
- Experience working directly with founders or executive leadership.
- Strong understanding of project budgets resource planning and timelines.
- Prior experience building organizing or maintaining template libraries and internal documentation systems.
- Technical & Process Skills
- Comfortable learning new technologies quickly and using AI tools to improve workflow.
- Experience with project management tools (e.g. ClickUp Asana Notion) and Microsoft 365.
- High attention to detail organization and ability to juggle multiple priorities.
- Cultural Fit & Work Ethic
- Smart resourceful curious and independent.
- Excellent communicator who actively listens and seeks to understand before acting.
- Self-directed with a strong sense of ownership and follow-through.
- Thrives in nuanced or ambiguous situations and finds clarity by asking the right questions.
- Aligns with Elevates core values: Accountable and Dedicated Adaptable and Resourceful Gets it Done Humble and Relatable Does the Right Thing
- Reporting Structure
- Administrative Reporting: Chief Operating Officer (COO)
- Functional Reporting: Chief Executive Officer (CEO)
- Education & Credentials
- Bachelors degree in a relevant field (MIS IT Computer Science Business etc.).
- Professional certifications such as CISA CISSP CISM preferred or a commitment to obtain them.
- Deep knowledge of SOX SOC ISO 27001 PCI GDPR and familiarity with NIST 800-53 frameworks.
- This is a remote position
Why Youll Want to Join Us
- Were a tight-knit values-driven team where smart capable people thrive without bureaucracy
- We support autonomy ownership flexibility and real impact
- Fully remote; flexible work arrangements
If youre ready to take on high-value challenges build scalable templates and processes and help elevate the our growing firmlets talk.
Required Experience:
Unclear Seniority
Employment Type
Hourly
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
