Part Time Front Desk Agent
Part Time Front Desk Agent
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Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Hill Top Hospitality. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job reference: 000334
Salary: $17-19/hr
Department: Rooms & Guest Services Operations
Location: Springhill Suites Auburn (13535 Bowman Rd Auburn CA 95603)
Division: Hill Top Hospitality
Hours Per Week: 20
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Job Description
Part Time Front Desk Agent
We Springhill Suites Auburn are looking for a dedicated and committed Front Desk Agent. You will play a key role in assisting our team to exceed guest expectations and support property-wide initiatives.
What will you do
The Front Desk Agent will operate the front desk and assist guests with inquiries and other needs during registration stay and checkout.
Duties/Responsibilities:
Efficiently manages the operations of the front desk ensuring minimal time is required for check in and checkout.
Warmly and professionally welcomes all guests.
Directs guests to appropriate hotel staff for assistance with questions and special requests regarding food laundry concierge services or housekeeping.
Treats requests with professionalism tact and a courteous manner.
Ensures prompt delivery of final bills to guests.
Ensures the lobby and shared areas are neat and orderly.
Maintains knowledge of hotel policies including room rates discounts special offerings and community events.
Maintains knowledge of upcoming events local area and hotel offerings.
Performs other duties as requested by management.
About you:
Excellent verbal and written communication skills.
Excellent interpersonal and customer service skills including dealing with difficult and rude patrons.
Excellent organizational skills and attention to detail.
Familiarity with the local area with the ability to provide directions and maps to local attractions and destinations.
Proficient with Microsoft Office Suite or related software.
Available to work the following shifts: 7:00am-3:30pm 11:00am-7PM3:00pm-11:30pm 11:00pm-7:00am
Education:
High school diploma or equivalency required.
At least one year of experience with the hotel is preferred.
Whats in it for you
Affordable Health dental vision Insurance
Paid Time Off
Sick leave
401k options
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status.
The hourly pay range for this position is $17.00 to $19.00.
This company is an equal opportunity employer.
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Required Experience:
Unclear Seniority
Employment Type
Part-Time
