Business Analyst | Support Role - CIB GBCR

The goal of the team is to follow up and answer users daily support/requests. 

Good communication interpersonal skills and resilience are the key for this position. 

INDIXIS is the commercial Datawarehouse. It collect (from front systems for markets products and financing product) normalize enrich data (from referentials) and create/generate analysis for the CIB with the help of business intelligence tools. 

The Datawarehouse produce mainly 5 types of data: 

- Commercial Performance: composed of a client part (CC) and a sales part (SC) 

- Hit Ratio: Electronic prices requests which are received from platforms 

- Treasury: Computed in INDIXIS according to Global Market trades 

- CRM: meeting contacts etc. provided by the CRM called NAT1 

- Regulatory: post trade to raise alerts to the front office personnel 

INDIXIS is fed by a lot of different referentials/applications which allow us the enrich data for users. 

Mission Context:  

We are looking for a Business Analyst with background in IT to work with Application Support 

As a support teammate in the support team (composed of 3 people all located at Porto)in charge of answering to INDIXIS users supports requests. 

The type of support will be level 1 and 2. INDIXIS users needs a very quick answer to their support request (less than 1 hour) : 

- Level 1 support: Users Habilitations application settings hot fix in prod relaunch failed reports 

- Level 2 Support: Analyze and fix of profitability computations analyze and fix application feed intersystems etc. 

You will get in touch with Sales Management Traders of the market place located worldwide (Europe US Asia). This daily contact will enable to raise the business knowledge level and after a certain period let deal directly with some Business Analyst projects. 

Qualifications :

Soft Skills: 

Analytical mindset 

Good communication and facility to interact with people 

Managing and tracking of Project Backlog Items 

Business Environment: 

- Financial Markets (optional knowledge but it will be very appreciated for the contractor to know this business) 

- CRM (optional knowledge) 

Technical Environment: 

- SQL (Optional knowledge) 

- Business Objects (Optional knowledge) 

- SSAS (Optional knowledge) 

- SSRS (Optional knowledge) 

- Qlikview (Optional knowledge) 

- QlikSense (Optional knowledge) 

- JIRA (optional knowledge) 

- Power BI (Optional Knowdledge) 

Time division on that mission : 

Task split on the mission is the following : 

- Approximately 90% of your time will be dedicated to users support 

- Approximately 10% of your time will be used to enhance support documentation/procedures 

Additional Information : 

- Dynamism autonomous rigor multi tasking good communication skills curiosity and et proactivity are mandatory to join this team 

- Users of the applications are : 

Sales in market place (Worldwide) 

Management of the Sales (Worldwide) 

Team that officer with Sales (Worldwide) 

Traders (Worldwide) 

Production teams (Paris-Porto) 

Other IT teams (Paris-Porto) 

- English is mandatory as you will have to speak and write everyday with people located in Paris (mainly) United Kingdom Spain Germany United Arab Emirates United States Canada Hong Kong Japan Australia 

- The candidate is expected to participate the on duty roll. It implies to work from 07h00 (Porto time) approximately 1x per week 

- When the candidate will not have the on duty it will have to arrive at work at 09h00 maximum (Porto time)

Additional Information :

At Natixis we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard. Our differences make us collectively stronger and are a source of fulfilment innovation and performance.

In the framework of its Diversity Equity & Inclusion policy Natixis in Portugal has implemented a Blind CV Screening process with the purpose of reducing hiring bias. A blind CV excludes any personal details which refer to the applicants gender age or ethnicity. When applying for our positions please submit a blind CV that is with no picture name gender age nationality ethnicity and address. Your personal statement work experience courses and certifications education skills and contact information is what matters to us.

#MuchMoreThanJustAJob

Early morning. Campo 24 de Agosto. In 4 minutes you are clocking in at the office. Start your day having breakfast with the Team and grab fresh fruit on the way to your seat in one of Portos most typical neighborhoods. This Purple Day is going to be a busy one: daily meeting ensuring all team members are on the same page regarding work status priorities and blockers language class and just after a Talent Management meeting with your manager discussing your career path. 

Lunch break. Today your Team is onboarding newcomers but also welcoming French colleagues: the perfect excuse to walk downtown and bond over a francesinha. When returning inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest!). 

Back inside. Brainstorming session on a new exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks meetings some jokes with your teammates). End it on a high note: celebrating cultural diversity with a Diwali the Indian festival of lights. 

Tomorrow you attend a conference led by influential speakers in your industry and the day after you will work from home benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning. Once you are done with your work for the day strike the right note playing with Natixis band or be part of a board games session. If that is too steady for you meet your colleagues to catch some waves or sail the Douro river during golden hour. 

Remote Work :

No