Customer Service Representative, Corporate
Customer Service Representative, Corporate
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Job Description
As a Customer Service Representative you will play a crucial role in supporting our customers and enhancing their experience. You will handle various operational tasks and assist customers with more complex inquiries. This position offers an opportunity to further develop your skills in a dynamic and collaborative environment.
In this role you will work from our local office in Las Vegas NV.
Responsibilities:
Respond to a wider range of customer inquiries.
Resolve moderately complex customer issues and complaints.
Process and verify customer orders and billing information.
Assist with account upgrades and changes.
Provide detailed product and service information.
Document and escalate unresolved issues as needed.
Participate in the training of new hires.
Update and maintain customer records.
Conduct follow-ups to ensure customer satisfaction.
Adhere to compliance and quality standards.
Skills:
Enhanced Communication: Ability to convey information clearly and professionally.
Customer Relationship Management: Demonstrates ability to build rapport with customers.
Intermediate Problem-Solving: Can handle moderately complex issues effectively.
Organizational Skills: Manages time and tasks efficiently.
Advanced Product Knowledge: Good understanding of multiple product/service features.
Software Proficiency: Familiarity with CRM tools and databases.
QA Understanding: Knowledge of quality assurance standards.
Mentoring: Ability to assist and train new team members.
Benefits:
A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life including Medical Dental & Vision Plans 401(k) FSA/HSA Commuter Benefits Tuition Assistance Plan Vacation and Sick Time and Paid Parental Leave. Full details of our benefits are available - Matters: Wolters Kluwer strives for an inclusive company culture in which we attract develop and retain diverse talent to achieve our strategy. As a global company having a diverse workforce is of the utmost importance. Weve been recognized by employees as a European Diversity Leader in the Financial Times as one of Forbes Americas Best Employers for Diversity inand 2020 and as one of Forbes Americas Best Employers for Women inand 2018. In 2020 we placed third in the Female Board Index and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries divisions and customer/departments is an Equal Opportunity / Affirmative Action employer. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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