Water Quality Program Specialist - Field Operations

Date Opened: Thursday June:00 AM

Close Date: Thursday June:00 AM

Department: Charlotte Water Department

Salary: $70124.80 - $87656.00 Commensurate with Experience

SUMMARY

Charlottes local government with more than 9000 employees and a total budget of $3.65 billion budget works hard to ensure that the community will be a winning city for everyone a truly remarkable place to live work learn and play.

Charlotte Water is an enterprise department of the City of Charlotte and one of the largest public water and sewer service providers in the southeast with over 330000 customer accounts and over 1100 employees. Our service area includes the City of Charlotte Mecklenburg County and the towns of Huntersville Cornelius Davidson Mint Hill Matthews and Pineville. Charlotte Waters FY 26 budget is $651 million and a five-year capital program of $2.2.28 billion. We enjoy the highest credit ratings from Moodys and S&P Global as a result of sound financial planning and management and strong support from our City Council. We value competent skilled candidates with a customer service focus to work in a team environment

Salary:

$78890.00 - $87655.00 Commensurate with Experience

Summary:

The primary purpose of this position is to serve as the ORC (Operator in Responsible Charge) for Charlotte Waters collection system. Work involves detailed regulatory monitoring as associated with the Safe Drinking Water Act and other federal and state regulations; acts as contact for regulatory agencies; collects and analyzes detailed data; responds to customer complaints; collaborates with others to ensure water quality standards are met. This position aids Field Operations staff with ongoing compliance training works closely with others ensuring compliance of systems with Federal and State regulations and communicates with other Charlotte Water Divisions to resolve operational challenges.

Major Duties and Responsibilities:

• Visit the system as often as is necessary to ensure the proper operation of the collection
• Operate and maintain the system efficiently to ensure the compliance of the system with any permit(s) issued for the system.
• Visit sites within 24 hours of knowledge of a bypass spill or overflow of wastewater from the system.
• Ensure Reportable SSOs (Sanitary Sewer Overflows) are reported to DEQ.
• Provides education and training as needed on regulatory and reporting requirements.
• Notify staff of the need for repairs and modifications to ensure compliance.
• Reviews regulatory data and reports; stays abreast of regulatory requirements; identifies issues and provides related recommendations; and represents the department on regulatory issues and with the regulatory agencies including permit negotiations.
• Formally responds to NOVs and other notices as required.
• Reviews and analyzes data to make recommendations on ways to improve compliance in the distribution and collection system.
• Identifies trends in data and provides high level reports for strategic planning and operational purposes.
• Reviews regular monitoring reports for water quality in the distribution system including close coordination with distribution and laboratory staff.
• Manages oversight of analytical equipment for process control.
• Conducts leads and participates in research of monitoring Sanitary Sewer Overflow program and work procedures research spill causes and repeat still trends to reduce SSOs.
• Coordinates laboratory work with laboratory services.
• Provides leadership and coordinates on special projects related to continuous improvement programs as related to water distribution and collection systems.
• Provides education and training as needed on regulatory and reporting requirements.
• Represents the Department on regulatory issues and with the regulatory agencies including permit negotiations.
• Receives and reviews monthly summary of SSOs from the state that may be subject to penalty; responds with additional information and appeals as required; and coordinates payment of penalties.
• Works among staff to investigate incidents that require a response within allotted timeframes.
• Resolves complex customer service issues.
• Represents Charlotte Water at public outreach opportunities.
• Performs other related job duties as assigned.

KNOWLEDGE SKILLS & ABILITIES:

• Knowledge of water and wastewater utility systems.
• Knowledge of NPDES permits and regulatory requirements.
• Knowledge of Water Distribution system regulatory requirements.
• Excellent skills in communicating both verbally and in writing.
• Ability to collaborate with others.
• Ability to supervise employees.

PREFERRED QUALIFICATION:

• NC A Distribution System Operator

MINIMUM QUALIFICATIONS:

• Bachelors degree in environmental science chemistry or related field with three years work-related experience or Masters Degree with one year relevant experience.
• NC Collections Systems Operator Grade IV required
• NC C Water Distribution System Operator and ability to obtain A Water Distribution System Operator within 24 months.

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email call or visit us in person at700 4th St. Charlotte NC 28202.

BENEEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.