Office Assistant 2 - Spanish
Office Assistant 2 - Spanish
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Job Description
Current employees: Please apply through the employee portal to be considered for this opportunity.
Pay Range:
$21.96 - $26.85 HourlyDepartment:
Health DepartmentJob Type:
Regular RepresentedExemption Status:
United States of America (Non-Exempt)Closing Date (Open Until Filled if No Date Specified):
June 26 2025
The Opportunity:
This Work Matters!
We seek leaders achievers and doers who bring skill and passion to a challenging and evolving environment. At the Multnomah County Health Department we are all inspired by the mission: We work with communities to advance health equity protect the most vulnerable and promote health and wellness for everyone and we uphold the values: Compassion and Care Empowerment Racial Equity Creativity and Integrity. We create a culture of respect trust and understanding for the highly diverse population we serve in our communities.
The Office Assistant 2 - Spanish position works primarily in the call center and provides front desk support as needed for the Women Infants and Children (WIC) program. In this role you will screen applicants for eligibility; check participants in and out of appointments; answer routine questions; document transactions and use your critical thinking skills to address potential problems at the front desk. The Office Assistant 2 will work cooperatively with teammates and provide excellent customer service through each step.
The position requires the ability to read write and speak in both Spanish and English languages.
As the Office Assistant 2 you will:
Assist participants over the phone; screen participants for WIC eligibility; make and reschedule appointments for WIC services and classes; make upcoming appointments reminders; provide community referrals and answer general WIC related questions. Documents and respond to inquiries; run reports to verify class attendance and support follow-up actions.
Communicate with participants via texting to provide appointment reminders request
Communicate with staff using established technology systems; work cooperatively to share and manage call volume.
Greet participants using Participant Centered Services; determine reason for WIC clinic visit; screen participants based on State WIC Policy and Procedure manuals.
Ensure accuracy of participants records by documenting interactions
Issue food benefits; assist participants with issues related to food benefits; answer follow-up questions as needed.
Complete the checking in and out for WIC classes; verify Oregon Health Plan (OHP) eligibility.
Complete food issuance audits; print and send appointment reminders as well as graduation letters and termination letters; send appointment reminder notices and respond to client messages using established technology systems.
Provide community referrals issue food benefits assist participants with issues related to spending food benefits.
Complete review of proof of income residency and identity; process transfer documentation.
Issue WIC identification and electronic-WIC (eWIC) cards as needed.
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees. We are proud to be an Equal Opportunity Employer. As a Health Department employee you will create a work culture of respect trust and understanding for the highly diverse populations the Health Department serves in the office and in the community. Every employee shares the responsibility for promptly bringing to the Countys attention conduct that interferes with providing a work environment free of illegal discrimination and harassment.
TO QUALIFY:
We will consider any combination of relevant work experience volunteering education and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific about how your background is relevant.
Minimum Qualifications/Transferable Skills*:
Education/ training: equivalent to the completion of the twelfth grade.
Experience: two (2) years of general office support or customer service experience dealing directly with the public.
Must be able to read write and speak fluently in both the Spanish and English languages. Language testing is required.
Must pass a reference check.
Preferred Qualifications/ Transferable Skills*: You do not need to have the following preferred qualifications/transferable skills to qualify. However keep in mind we may consider some or all of the following when identifying the most qualified candidates. Please clearly explain on your application how you meet any of the following preferred qualifications/transferable skills.
Strong verbal and written communication skills.
Strong Organizational Skills
Proficient with technology
Time management problem solving skills attention to detail and team collaboration.
Trauma Informed Care Knowledge.
Experience providing customers support handling inquiries and managing client interactions.
Experience working in diverse communities.
*Transferable skills: Your transferable skills are any skills you have gained through education work experience (including the military) or life experiences that are relevant for this position. Be sure to describe any transferable skills on your application and clearly explain how they apply to this position.
SCREENING AND EVALUATION:
The Selection Process: For details about how we typically screen applications review our overview of the selection process page. We expect to evaluate candidates for this recruitment as follows:
Initial review of minimum qualifications
An evaluation of application materials to identify the most qualified candidates
Consideration of top candidates/interviews
Background reference and education checks
The Application Packet: You must submit all requested items below. Failure to do so will be deemed as an incomplete application.
A completed online application.
A resume that explains all related experience (paid or unpaid) and training in your resume.
A cover letter that expands on your resume addressing how you qualify for the position and why you are interested in the role.Please discuss your paid volunteer or lived experiences using bilingual Spanish/English language skills.
Note: The application resume and cover letter should demonstrate your work experience/ skills and how it is related to those shown in the Overview and To Qualify sections of the job announcement. Please be thorough as these materials may be scored and determine your eligibility for an interview.
Please be mindful of checking your email inbox for messages from the Recruiter as you may be emailed requesting additional information. If a response is not received in a timely manner your application may not be considered.
Pay Equity: Please be advised that the pay range listed for this position is intended to provide general guidance on the earning potential for the role. However actual compensation will be determined in accordance with the Oregon Equal Pay Law and will take into account factors such as the candidates relevant experience and education. Candidates should expect that initial offers will be made within the listed pay range and may not be at or near the top of the range.
ADDITIONAL DETAILS:
Type of Position: This hourly position is eligible for overtime.
Type: Represented
FLSA: Non-Exempt
Schedule: Monday through Friday 8:30am -5:00pm
Work Location: This position works onsite home location to be determined and other sites as needed.
Serving the Public Even During Disasters:
Everyday Multnomah County staff work together to serve as a safety net for our communities. During a disaster this safety net becomes even more critical. All County employees have a role in serving the public during inclement weather natural disaster or other types of community emergency response. During these emergency responses while typically there begins with a call for volunteers county employees may ultimately be reassigned from their current position to a role in the emergency response in order to support the critical needs presented by our communities. For more information please visit the Disaster Service Worker Information page.
Diversity and Inclusion: At Multnomah County we dont just accept difference; we value it and support it to create a culture of dignity and respect for our employees.
We are proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity national origin disability veteran or protected veteran status genetic information and other legally protected characteristics. The EEO Know Your Rights poster is available for your reference. Multnomah County is a VEVRAA Federal Contractor. We request priority protected veteran referrals.
Veterans Preference: Under Oregon Law qualifying veterans may apply for veterans preference. Review our veterans preference page for details about eligibility and how to apply.
Accommodation under the Americans with Disabilities Act: We gladly provide reasonable accommodation to anyone whose specific disability prevents them from completing an application or participating in this recruitment process. Please contact the recruiter below in advance to request assistance. Individuals with hearing or speech impairments may contact the recruiter through the Telecommunications Relay Service by dialing 711.
Questions
Recruiter:
Selina McCoyEmail:
Phone:
1 (971)Application information may be used throughout the entire selection process. This process is subject to change without notice.
Disclaimer: This announcement is intended as a general descriptive recruitment guide and is subject to change. It does not constitute either an expressed or implied contract.
Job Profile:
6001 - Office Assistant 2Employment Type
Full-Time
