Service Coordinator
Service Coordinator
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
Benefits:
- 401(k) matching
- Employee discounts
- Paid time off
K&A Appliance is currently seeking a dynamic individual to join their team. As Service Coordinator you will be responsible for overseeing the service operations of our appliance store. You will coordinate a small team of dedicated professionals ensuring that our customers receive exceptional service for their household appliances.
Responsibilities:
Coordinate the daily operations of the service department including service technicians.
Monitor and maintain high levels of customer satisfaction through efficient and timely service processes.
Develop and implement strategies to optimize service efficiency ensuring timely completion of tasks and daily operations.
Resolve customer complaints or escalate issues as necessary ensuring prompt resolution.
Ensure compliance with safety regulations and company policies.
Assist with other departments mostly Delivery & Customer Check-out.
Document & track current inventory of parts in order to determine what is already in stock maintain certain levels of product & order parts needed to accomplish service repairs.
Order & track parts needed for the Service Department
File warranty claims with manufacturers in a timely fashion.
Bill & collect payments from customers for non-warranty service work & parts.
Requirements:
High school diploma GED or suitable equivalent.
Previous experience in a similar role preferably in the appliance and/or retail repair industry
Excellent organizational and time management abilities with a keen eye for detail.
Strong problem-solving and decision-making skills.
Be available to work Monday through Friday 9am to 5:30pm Fridays occasionally until 7pm and possibly 1 Saturday every 4 weeks from 9am to 4pm .
Be available to work Monday through Friday 9am to 5:30pm Fridays occasionally until 7pm and possibly 1 Saturday every 4 weeks from 9am to 4pm .
Exceptional customer service skills with a focus on customer satisfaction.
Excellent communication and interpersonal skills with the ability to build positive relationships with customers and team members.
Proficiency in using computer systems and software relevant to service and delivery operations.
Must have a valid PA Drivers License and be able to produce it at the time of the interview.
Must have a valid PA Drivers License and be able to produce it at the time of the interview.
**Bilingual in English and Spanish is preferred but not required**
If you are a highly motivated individual with a passion for providing exceptional service we would love to hear from you. This is an exciting opportunity to join a well-established appliance store and contribute to its continued success.
Benefits:
- Overtime Pay
- Paid Holidays
- Company-Wide Bonuses
- 401(k) retirement plan with up to 5% company match
- Company events and catering
- Employee discounts on appliances
- Free uniforms
- Opportunity for advancement
- Paid time off
- Paid weekly by direct deposit
**There is NO Company paid HealthInsurance.**
About K&A:
K&A Appliance has been family owned since 1976. Buying predominantly new but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels K&A has been experiencing continued growth & success in the scratch & dent appliance industry.
K&A Appliance has been family owned since 1976. Buying predominantly new but scratch and dent appliances from various manufacturers & selling them on both wholesale & retail levels K&A has been experiencing continued growth & success in the scratch & dent appliance industry.
Job Type: Full-time
Compensation: $16.00 - $25.00 per hour
Compensation: $16.00 - $25.00 per hour
This business is independently owned and operated. Your application will go directly to the independent business and all hiring decisions will be made by the management of said business. All inquiries about employment at this location should be made directly to the location and not to the United Appliance Servicers Association.
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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