Manager, Customer Engagement Strategy and Operations - Manufacturing/TMT
Manager, Customer Engagement Strategy and Operations - Manufacturing/TMT
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Salary Not Disclosed
1 Vacancy
Job Description
This is a meaningful opportunity to work directly with the VP & GM of TMT and Manufacturing within ServiceNows Industry Workflows organization as a Customer Advocate helping shape how we engage with our most strategic customers and driving clarity and execution across the customer lifecycle.
Youll partner with the VP & GM on customer meeting preparation strategy and execution. This role enables executive focus and visibility while giving you exposure across product sales and field teams on high-impact priorities. Youll help deliver high-quality customer experiences through cross-functional coordination and operate as a trusted thought partner to product and sales principals. Youll have regular touchpoints with senior customer executives and work closely with ServiceNows STEP management. As a Customer Advocate within the Office of the President COO & CPO youll drive operational excellence before during and after key customer interactions.
This role reports to the Sr Director of Customer Engagements for the Office of the President COO & CPO and partners closely with the CRM & Industries Product team.
What You Get to Do In This Role
- Coordinate the customer and internal engagement logistics for the GM of TMT & Manufacturing within the Industry Workflows organization
- Drive prioritization of customers and partners the GM should engage with and optimize the end-to-end process for GM engagement with customers
- Attend all customer meetings capture major takeaways maintain milestones track assign and drive the delivery of clear action items on behalf of the GM
- Support cross-functional coordination to ensure clear communication and follow-through
- Develop key metrics and capture and study data to continuously improve the impact of customer engagement
- Guide organize and manage executive-level special projects to explore and implement changes in customer engagement across the organization
- Contribute to documentation and streamlining of customer engagement best practices
- Establish a deep understanding of all of ServiceNows product offerings in Industry Workflows and throughout the ServiceNow product portfolio
- Collaborate with a high-performing team of customer advocates and gain cross-functional exposure by working directly with Product Sales and Go-to-Market teams
Qualifications :
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes strategic direction or problem-solving. This may include using AI-powered tools automating workflows reviewing AI-influenced insights or exploring AIs potential impact on the function or industry.
- A minimum of 5 years of work experience in an operational or project coordination role
- Ability to manage change and ambiguity with an action orientation and strong drive throughout a dynamic environment
- High energy strong work ethic and disciplined execution skills
- Executive presence; excellent verbal and written communication
- Sharp business judgment ability to see the big picture and to prioritize quickly
- Passion for and demonstrated success in understanding and fulfilling internal or external customer needs; strong problem-solving mindset
- Strong ability to manage tasks timelines and follow through across stakeholders
- Experience working with or supporting senior leaders in a fast-paced cross-functional environment
- Proficiency with PowerPoint Excel Tableau and Dynamics as well as familiarity with several market-leading productivity tools
FD21
For positions in this location we offer a base pay of $171000 - $299300 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On-Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information :
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law. In addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
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Remote Work :
Yes
Employment Type :
Full-time
Employment Type
Remote
