Provider Services Manager

Job Title:Provider Services Manager
Location:Onsite - Baltimore MD
Salary Range:$110000 - $135000 annually (based on experience)
Work Type: Full-Time Onsite Direct Hire

Position Overview:

We are seeking a skilled and experienced Provider Services Manager to lead and oversee key operations related to provider enrollment credentialing outreach and support.This onsite position is based in Baltimore MD and plays a critical role in ensuring high-quality service delivery compliance with performance standards and continuous process improvement. The ideal candidate will have strong leadership skills operational expertise and experience managing provider services within a fast-paced and regulated environment.

Key Responsibilities:

• Lead and manage all aspects of provider services operations including outreach training enrollment credentialing and support.
• Supervise a team of analysts and/or specialists fostering a high-performing and collaborative work environment.
• Serve as the primary point of contact for client communication and operational performance discussions.
• Oversee the development and implementation of interface strategies in partnership with government stakeholders.
• Monitor production metrics timeliness accuracy and inventory levels across all provider service functions.
• Identify and address risks quickly implementing corrective actions and escalating as needed.
• Ensure all services meet or exceed established Service Level Agreements (SLAs).
• Drive and contribute to continuous improvement initiatives and quality enhancement efforts.
• Collaborate with training and leadership teams to ensure robust staff onboarding development and cross-training.
• Guarantee timely and effective resolution of provider issues and concerns to maintain service quality.
• Oversee provider-related application processing call center support and outreach activities.
• Facilitate and lead all client-facing meetings ensuring full transparency and communication of performance metrics and updates.
• Ensure operational reporting is accurate comprehensive and submitted in a timely manner.
• Regularly review and update policies and procedures to reflect current program expectations and compliance standards.
• Lead all escalations quality improvement efforts and any corrective actions necessary to achieve optimal performance.
• Develop and implement succession plans for managerial roles within the department to ensure leadership continuity.

Minimum Qualifications:

• Bachelors degree in a relevant field is required.
• 5-7 years of professional experience in provider services healthcare operations or a related management role.
• Equivalent combination of education and experience may be considered in lieu of a degree.
• Demonstrated leadership in managing cross-functional teams and driving operational excellence.
• Strong knowledge of provider enrollment credentialing and outreach processes.
• Experience working with government or healthcare clients preferred.
• Excellent problem-solving communication and organizational skills.
• Proficiency in performance monitoring reporting and client engagement.

If youre a proactive solutions-oriented leader with a passion for service delivery and team development we encourage you to apply for this impactful opportunity in Baltimore MD!