Customer Support & Administrative Associate
Customer Support & Administrative Associate
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Step into a dynamic people-first role where your passion for service meets a love for style.
At Spring Footwear Corp weve been delivering comfort style and quality since 1991. Our mission is simple: help people look and feel their best; one step at a time.
Were looking for a Customer Support & Administrative Associate to be the friendly voice and face of our company while supporting our Customer Service team behind the scenes.
This dual-role position is perfect for someone who enjoys a mix of customer interaction multitasking and keeping things organized.
Responsibilities:
Customer Support
- Respond to customer inquiries via phone and email with warmth and professionalism
- Process orders returns warranty claims and shipping/tracking requests
- Support the Customer Service team with ongoing projects and administrative tasks
- Log and escalate customer issues when necessary
- Deliver accurate product information and assist with customer education and training needs
Administrative Support
- Greet guests vendors and visitors with a positive polished demeanor
- Answer and route phone calls to the appropriate team members
- Handle incoming and outgoing mail deliveries
- Maintain a clean polished and inviting reception area
Requirements:
- 12 years of experience in a receptionist or customer service role preferably direct to consumer experience
- Excellent communication and interpersonal skills
- Organized detail-oriented and able to juggle multiple tasks with a smile
- Proficiency in Microsoft Office and experience with CRM and/or customer service platforms such as Shopify Gorgias or Amazon Seller is a plus
- A team player who embodies Spring Footwears brand values: quality care and style
- Excellent verbal and written English language proficiency
Why Join Spring Footwear Corp
- Competitive compensation and benefits package
- Profit Sharing Plan
- Warm team-oriented work culture
- Employee discounts on footwear
- Growth opportunities within a growing company
Be part of a brand that brings comfort and confidence to customers around the world! Step into a new opportunity apply for the position now.
Required Experience:
IC
Employment Type
Full Time
