Operations Manager
Operations Manager
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
Operations Manager Roadside Assistance
Reports To: Senior Operations Manager
About the Role
At TaskUs we dont just manage KPIs we solve business problems through innovation. As an Operations Manager for Roadside Assistance youll take ownership of the day-to-day operations for a team of up to 50 full-time employees. Youll work in a fast-paced safety-focused environment supporting autonomous vehicle roadside services. This role requires exceptional leadership cross-functional coordination and client-facing communication skills.
Key Responsibilities
Operational Leadership: Manage day-to-day operations for the Roadside Assistance team including up to 50 FTEs.
Client Management: Act as the primary point of contact for the client responsible for performance updates and lead weekly monthly and quarterly business reviews.
Team Development: Coach and mentor team leads and frontline staff; promote a culture of continuous learning and engagement.
Performance & Compliance: Monitor and drive KPIs such as CSAT AHT resolution rate and shrinkage (target 10%). Maintain compliance with safety and legal standards.
Financial Oversight: Manage billing and invoicing processes; allocate financial and technical resources as needed.
Safety & Emergency Response: Ensure adherence to emergency protocols and safety standards especially in vehicle recovery towing and shuttle operations involving autonomous vehicles.
Strategic Collaboration: Work closely with the Learning Experience team to enhance team training and development.
Process Innovation: Identify and implement operational improvements to support scalability and employee retention.
Client-Specific Tasks:
Handle on-shift escalations related to roadside support.
Ensure the safe handling of autonomous vehicle incidents.
Facilitate effective communication between client teams engineering and operations.
What Were Looking For
Experience:
2 years managing supervisors with performance-based metrics.
1 year of experience in client management.
Background in roadside assistance or automotive operations is a plus.
Education:
Bachelors degree in Business Administration or Management (preferred but not required).
Skills:
Strong leadership strategic thinking and analytical skills.
Excellent verbal/written communication and presentation capabilities.
Ability to manage multiple clients and competing priorities.
Job Expectations
Open availability and flexibility to meet evolving client and operational demands.
Commitment to safety service quality and teammate development.
Core Competencies
Strategic Planning
Process Improvement
Resource Management
Performance Metrics
Team Leadership
Client Relationship Management
Risk & Stakeholder Management
Decision Making
Strong Communication
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
EEO: TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees our clients our services and our community.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full-Time
Key Skills
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