Eligibility Specialist Supervisor -
Eligibility Specialist Supervisor -
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USD 57250 - 57250
1 Vacancy
Job Description
Description
Stronger Families for a Stronger Georgia.The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgias most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency independence and protect Georgias vulnerable children and adults.
What we offer. Enjoy a generous benefits package that includes a flexible work schedule unique training opportunities employee retirement plan 401(k) plan and 457 plan 13 paid holidays vacation & sick leave medical dental vision long/short-term care life insurance and employee discount programs; in addition to telework opportunities depending upon the position.
Start your career in public service. The Division of Family and Children Services (DFCS) Office of Family Independence (OFI) is seeking candidates for the position of Eligibility Specialist Supervisor in DeKalb County. This position reports to an Eligibility Services Administrator. The location of this position will be located in DeKalb County.
JOIN OUR TEAM!!!Job Description
PG: I
Provide direct supervision and plans work of a team/unit of Eligibility Specialist determining program eligibility for the county population. Assists in the development of uniform policy interpretations securing services and timely benefits and evaluating quality. Maintains a system of management to monitor quality quantity and timeliness of benefits.- Role and Responsibilities:
Provides direct supervision and support to assigned team/unit of EligibilitySpecialists. - Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
- Ensures agency compliance with policies appropriate documentation and reporting requirements.
- Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
- Assess assigned staff performance and provide ongoing development and training.
- Interviews hires directs trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
- Leads and administers a comprehensive system of customer support and public assistance.
- Performs other professional responsibilities as assigned.
- Role and Responsibilities:
Minimum Qualifications
- High school diploma/GED AND Four (4) years of job-related customer contact/ interaction experience AND One (1) year in a lead worker team lead or supervisory role.
OR- One (1) year of experience at the lower level Eligibility Spec 3 (SST072) or position equivalent.
- Two (2) years of experience as an Eligibility Specialist 2 and/ or 3 with GA DFCS.
- Trained AND worked in two (2) OR three (3) OFI programs.
- Must be Gateway Eligibility System trained.
- No disciplinary actions within one (1) year.
- 3.0 or above on last Performance Management Evaluation.
Additional Information
- For more detailed information about the Georgia Department Human Services
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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