Desktop Technician
Desktop Technician
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Job Description
Job Description:
DIVISION: Information Technology Services
DEPARTMENT: Information Technology Services
BASIC FUNCTION: Technical expert on Windows 10 & 11 and Mac OS certified. Point of contact for technical issues & services for faculty and staff. As tickets are assigned troubleshoot to resolution with users. Responsible for moves add changes as needed and special projects as assigned. Responsible for classroom technology support during school year. New computer installs and software upgrades. Tier 2 support for Help Desk regarding issues they are unable to resolve. Serve as technical expert in meetings also provide support analysis along with IT metrics and licensing. Phone support when needed remote work per approval by manager. Some weekend and nights required.
UNUSUAL WORK CONDITIONS: None
KNOWLEDGE AND SKILL NEEDED: Thorough knowledge is needed of Mac OS Windows and Microsoft Office including extensive knowledge of Outlook. Adobe Creative Suite Applications. Must understand basic AV technology (Apple TV) Matrix switcher Air play & HDMI hookup. Strong customer service skills and communication skills a must along with good follow up skills. Must be able to represent ITS positively at every level from management to VP level. Self-motivated reliable & team player.
EDUCATION: Bachelors Degree preferably in a technical field and 2 years of related experience as Desktop Technician.
EXPERIENCE: Must demonstrate a working knowledge of the Microsoft Office Suites of software for both Windows and Macintosh platforms. Experience in end-user support and training required. Needs excellent organizational and communication skills. Ability to manage customer expectations. Must be a motivated self-starter who can easily learn new software and assess users needs. Most importantly must possess an excellent customer service orientation toward internal staff and campus users. Has knowledge of commonly used concepts practices and procedures within a technical support field. Performs a variety of complicated tasks and relies on experience and judgment to plan and accomplish goals with a wide degree of creativity and latitude.
REPORTS TO: Manager ITS
HOURS: Monday through Friday from 12pm-8 pm ET
Category:
ITS - StaffPerforms such other duties responsibilities and activities as required by supervisor and as departmental/University needs indicate.
*Disclaimer
The above information indicates the general nature and level of work performed by employees within this classification. It is not designed to contain and should not be interpreted as a comprehensive inventory of all duties responsibilities activities and/or qualifications required or expected of employees assigned to this job. Duties responsibilities and activities may change and new ones may be assigned at any time with or without notice.
All offers of employment are contingent upon a satisfactory background check.
Fairfield University provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.
Load a resume or CV first then upload supporting documents including a cover letter at the bottom of the third page under the My Experience section where it says to upload a Resume/CV. You will be able to upload up to 5 other documents in this section. You will be unable to edit your application so please have all documents available before applying.
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Required Experience:
IC
Employment Type
Full-Time
