Charlottesville CSC- DMV Customer Service Generalist
Charlottesville CSC- DMV Customer Service Generalist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: Charlottesville CSC- DMV Customer Service Generalist
State Role Title: Admin and Office Spec III
Hiring Range: $41000
Pay Band: 3
Agency: Department of Motor Vehicles
Location:CHARLOTTESVILLE CSC
Agency Website:
Recruitment Type: General Public - G
Job Duties
Virginias Department of Motor Vehicles (DMV) is looking for multiple service-oriented professionals to work as Customer Service Generalists in our Charlottesville Customer Service Center. If you possess strong customer service and cash/credit card handling experience problem-solving skills a willingness to learn and want a career with growth opportunities we would like to talk with you.
Job Duties Include:
Communicating policies procedures and regulations
Issuing IDs
Processing applications
Administering vision driver and in-car road tests
Processing diverse vehicle registrations titling tax and fee collection and other DMV-related services
Training will be provided to ensure your success. In addition we offer a competitive salary excellent health and retirement benefits twelve paid holidays per year paid annual sick and family/personal leave and deferred compensation.
The Virginia Department of Motor Vehicles (DMV) headquartered in Richmond Virginia serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In additionDMVserves many businesses including dealers fuel tax customers rental companies driving schools other state agencies local governments and non-profit upon five fundamental core values: Trustworthiness Respect Accountability Integrity and Teamwork (TRAIT). We dont just talk about our core values. We live them!
Minimum Qualifications
Strong verbal and written communication skills to engage with a diverse range of customers and stakeholders especially in high-pressure environments.
Proven ability to provide excellent customer service and resolve inquiries efficiently.
Attention to detail for accurate processing and verification of transactions.
Problem-solving skills for resolving customer issues in fast-paced environments.
Computer literacy and proficiency in using Microsoft Office applications (e.g. Word Excel).
Ability to read understand and interpret complex laws policies and DMV procedures.
Ability to analyze and accurately apply DMV regulations and procedures to resolve customer-specific situations.
Additional Considerations
Familiarity with DMV processes including policies and procedures related to licensing registration and titling.
Understanding of public sector operations including government processes regulations and customer service protocols.
Proven experience in customer service handling inquiries and resolving escalated customer issues.
Demonstrated administrative experience such as document processing data entry and maintaining records.
Security Clearances: A criminal background check is required to ensure the integrity of DMV operations.
Drivers License: Must possess and maintain a valid drivers license with fewer than 6 demerit points.
Instructor Certification: Must be 21 years of age and maintain the instructor certification for administering road tests.
Special Instructions
You will be provided a confirmation of receipt when your application and/or rsum is submitted successfully. Please refer to Your Application in your account to check the status of your application for this position.
Contact Information
Name:
Phone:
Email:
In support of the Commonwealths commitment to inclusion we are encouraging individuals with disabilities to apply through the Commonwealth Alternative Hiring Process. To be considered for this opportunity applicants will need to provide their AHP Letter (formerly COD) provided by the Department for Aging & Rehabilitative Services (DARS) or the Department for the Blind & Vision Impaired (DBVI). Service-Connected Veterans are encouraged to answer Veteran status questions and submit their disability documentation if applicable to DARS/DBVI to get their AHP Letter. Requesting an AHP Letter can be found at AHP Letter or by calling DARS at .
Note: Applicants who received a Certificate of Disability from DARS or DBVI dated between April 1 2022- February 29 2024 can still use that COD as applicable documentation for the Alternative Hiring Process.
Employment Type
Full-Time
