Assistant Manager, RDC Operations

Starting Pay:

Position Description:

Provides oversight leadership and achievement of results for multiple Retail Donation Centers (RDC) for Goodwill of Central and Northern Arizona (GCNA). Directs all aspects of daily operations; leading the team and driving the business. Provides leadership and general management skills for both short and long-term success. Key responsibilities include operations financial management human resources and employee training & development. Build and retain motivated high performing teams through effective leadership of line management.

Essential Duties and Responsibilities:

Financial Sustains growth through financial stewardship & fiscal responsibility.

• Executes operations plan to achieve required targeted growth in daily monthly quarterly and yearly goals for Retail Donation Centers (RDCs).
• Ensures payroll costs and operating costs are managed to budget.

Customer & Community Collaborates with customers to understand and deliver customers needs & expectations.

• Ensures team members deliver excellent customer service to donors and customers.
• Works to de-escalate customer situations while finding an appropriate solution.
• Coordinates with the VP Logistics and Salvage to analyze identify and execute strategic goals and objectives.
• Ensures locations are clean well-kept and reflect the Goodwill brand appropriately.

Operational Excellence Implements strategies to maximize resources and infrastructure.

• Maintains the day-to-day operations of multiple RDC sites including managing and meeting employee and customer needs.
• Ensures that team members are operating per company standards and procedures relating to Security Health and Safety; influences any changes necessary to meet statutory requirements ensuring minimum risk to team members and the business.
• Partners with support areas (Asset Protection Human Resources Safety Finance etc.) to further business goals and ensure compliance with applicable policies procedures and regulations.

Team Goodwill Promotes a culture that embraces growth & development to meet the needs of our team.

• Ensures that RDC Team Members are well-trained and fulfill their duties and responsibilities.
• Responsible for performance management (coaching discipline performance improvement plans and annual reviews) staffing compensation and development of RDC team members.
• Models Goodwill Core Values Trust Collaboration Engagement Ownership and Innovation.
• Plays critical role in driving company culture change efforts and change management processes.
• Performs other related duties as assigned.

Minimum Qualifications (Education Experience Skills):

• High School Diploma or GED equivalent required
• 3 years supervisory experience required
• Ability to speak and read English proficiently
• Must be at least 18 years of age or older
• Proficient in Microsoft Office Suite
• Valid Arizona drivers license and clean MVR
• Ability to pass a background check and drug screen where applicable for position

Reasonable Accommodation Statement:

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

You will be eligible for a comprehensive Total Rewards package 1st of the month following 60 days of employment that includes the following:

• 5 Medical Plans
• Employer Funded Health Reimbursement Account (HRA)
• 3 Dental Plans
• Vision Plan
• 401K
• Employer Paid Life Insurance
• Employee Assistance Program (EAP)
• Paid Time Off; Sick and Vacation
• Paid Holidays
• These are just a few highlights of our key benefit offerings!

Become a valued member of an organization where good work meets community impact. Our mission is: Empowering Individuals Strengthening Families and Building Stronger Communities. Goodwill provides no-cost career development training and education services to help individuals build a better life for themselves and their families. Our core values are Trust Collaboration Engagement Ownership and Innovation. Everything we accomplish as a team is centered around these core values. Together we create an inclusive and welcoming environment for each other. With stores conveniently located near you you can work for a company where team strength and success are valued and encouraged. Join our team and gain opportunities for job growth at Goodwill and beyond.

Goodwill of Central and Northern Arizona is an equal opportunity employer. Qualified individuals seeking employment are considered without regard to race (including traits associated with race e.g. hairstyles) color religion sex (including pregnancy and related conditions sexual orientation or gender identity) national origin disability military status age genetic information or any other category protected by applicable federal state and local fair employment practice laws.

Individuals with a disability may be entitled to a reasonable accommodation under the Americans with Disabilities Act and/or state or local laws. Please contact Goodwill of Central and Northern Arizona at 1- option 6 or if you need assistance or an accommodation due to a disability as defined by the Americans with Disabilities Act.

For questions about your application or employment with Goodwill of Central and Northern Arizona please contact our Candidate Support Line at 1- option 5.

PHISHING SCAM WARNING: Goodwill of Central and Northern Arizona/Goodwill Industries of Monocacy Valley Inc. (GCNA/GIMV) are among several companies recently made aware of a phishing scam involving con artists posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making artificial job offers in order to collect personal and financial information from unsuspecting individuals. Please note that GCNA/GIMV only use company email addresses which contain @ or @ to communicate with candidates via email. The company also uses secure tools on our website to receive data from applicants and would never ask them to submit their personal banking information to apply for an open job. If you are contacted by someone about an open job at GCNA/GIMV please verify the domain of the senders email address and that they are asking you to apply on this website. If you believe you have been a victim of a phishing scam please visit the Department of Homeland Securitys Cyber Smart website ( to learn how to report it.