Technical Development Coordinator
Technical Development Coordinator
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Salary Not Disclosed
1 Vacancy
Job Description
*Candidates must reside within 50 miles of Anchorage AK
GCIs Technical Development Coordinator will serve as the Technical Development support team for training events and certification requirements for applicable divisions/groups across the Operations department. Coordinate and assist with Technical Development projects programs and special events and assignments.
ESSENTIAL DUTIES AND RESPONSIBILITIES AT ALL LEVELS:
- Complete projects and special assignments accurately and on-time.
- Track and maintain inventory certifications and other required information.
- Collaborate with stakeholders on objectives project design and planning.
- ACCOUNTABILITY- Takes ownership for actions decisions and results; openly accepts feedback and demonstrates a willingness to improve.
- Must be able to work independently with minimal supervision and make sound decisions in situations where there is no opportunity or time to seek supervisory assistance or conduct significant analysis of the options.
- BASIC PRINCIPLES - Interacts with people in a way that builds mutual trust confidence and respect; adheres to GCIs Code of Conduct for Employees the Basic Principles.
- COLLABORATION - Works effectively with others to accomplish common goals and objectives; maintains positive relationships even under difficult circumstances.
- COMMUNICATION- Conveys thoughts and expresses ideas appropriately and professionally.
- Ability to accurately communicate information virtually (i.e. Teams) over the phone and in-person in a clear and concise manner to a range of audiences.
- Ability to accurately read write and respond to routine business correspondence such as emails chat messages policies procedures reports.
- COMPLIANCE - Follows internal controls; protects confidential information; abides by GCIs Code of Business Conduct & Ethics.
- CUSTOMER FOCUS - Demonstrates commitment to service excellence; gives high priority to customer satisfaction.
- Experience in managing relationships between both internal and external customers.
- RELIABILITY - Consistently follows through on assigned tasks as expected; demonstrates timely attendance at meetings training and other work obligations.
- RESULTS - Uses a combination of job knowledge initiative sound decision making innovation adaptability and problem solving.
- Excellent analytical skills with the ability to evaluate situations accurately and use effective judgment and decision-making to choose an appropriate course of action.
- Highly organized and detail oriented.
- Ability to work in a multi-tasking environment.
- Familiar with telephony terms.
- SAFETY & SECURITY - Supports a safe work environment by following all workplace safety rules and guidelines; complies with applicable Security policies and procedures.
- Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.
- Advanced knowledge and experience with Excel Word Visio and Adobe Acrobat.
- TECHNICAL PROFICIENCY - Proficient computer skills and MS Office knowledge (e.g. Outlook Teams Word Excel) to complete job duties effectively such as using the company intranet and to accurately retrieve and input information into database or equivalent.
Additional Job Requirements:
This is an intermediate level position within the discipline demonstrating proficiency in areas of responsibility. Receives general instructions on routine work and detailed instructions on new assignments. Work is moderately supervised and is reviewed for timeliness accuracy and following correct procedures.
Essential Duties:
- Track information for projects statistics and general information purposes.
- Track and maintain spreadsheet & training database of field personnel.
- Schedule and coordinate meeting requests and travel arrangements.
- Assist with planning events for department and company.
- Maintain inventory of training equipment and training records and ensure supplies and materials are proactively restocked.
- Assist with presentations and compile and prepare data for various reports. Distribute to appropriate parties as needed.
- Assist with the creation of PowerPoints Microsoft Forms and Smartsheet Forms.
- Complete projects and special assignments by establishing objectives determining priorities managing time gaining the cooperation of others monitoring progress problem-solving and adjusting plans.
- Work closely with stakeholders to create comprehensive action plans concerning resources and budgets. Participate in project design meetings and propose improvements if necessary.
- Communicate with clients to identify and define project requirements scope and objectives.
- Create tracking reports for fast-paced projects.
Minimum Qualifications:
Required: *A combination of relevant work experience and/or education sufficient to perform the duties of the job may substitute to meet the total years required on a year-for-year basis
- High School diploma or equivalent.
- Minimum of three (3) years of experience in business office and customer services or related military experience. *
- Including at least one (1) year in a telecommunications related field.
Preferred:
- Associate or bachelors degree in business or related field.
- Telecommunications experience.
- Relevant telecom industry or job specific certifications.
DRIVING REQUIREMENTS:
- This position requires access to reliable transportation for occasional travel between retail store locations offices worksites or other locations as needed.
- Regular on-site attendance required at GCI facilitieswithin the Anchorage area with occasional travel required to locationsacross the state of Alaska.
- Travel to remote or rural locations may include traveling in small aircraft.
- Work is primarily sedentary requiring daily routine computer usage.
- Ability to work shifts as assigned work in standard office/home office setting and operate standard office equipment.
- Ability to accurately communicate information and ideas to others effectively.
- Physical agility and effort sufficient to perform job duties safely and effectively.
- Ability to make valid judgments and decisions.
- Available to work additional time on weekends holidays before or after normal work hours when necessary.
- Must work well in a team environment and be able to work with a diverse group of people and customers.
- Virtual workers must comply with remote work policies and agreements.
Required Experience:
IC
Employment Type
Full-Time
