Service Connect Advisor - HR
Service Connect Advisor - HR
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Overview:
Full-time Continuing position
Salary Level HEW 6 17% Superannuation
Based at the Melbourne CBD campus and hybrid ways of working
About the role
As Service Connect Advisor - HR you will be responsible for providing a high level of customer service and resolving HR/People enquiries across all customer contact channels. You will conduct appropriate research for each enquiry and provide accurate advice or escalate where required.
Experience in a HR or multi-channelled environment (e.g. telephone email web chat etc) is desirable but not essential. Full training will be provided for the preferred candidate.
Please note: there is a requirement to work staggered start times for on business requirements to cover the University core support hours.
To be successful in this position you will have:
Demonstrated customer service experience delivering professional support services specific to the skilled resolver group - HR.
A strong customer centric mindset.
Demonstrated ability to fact find provide advice and use logical thought process to support recommendations and advice.
Proven ability to identify root cause of issue to recommend and deliver appropriate strategies and innovative solutions and solve any further complications that may be encountered.
Demonstrated ability in providing accurate and timely solutions and advice through multiple customer contact channels.
Demonstrated ability to work autonomously with minimal supervision in a fast-paced environment with the ability to prioritise multiple tasks to meet conflicting deadlines.
Strong problem solving interpersonal and analytical skills written and verbal communication across multiple mediums (i.e. telephone ticketing tools web chat etc).
Demonstrated ability in the use of a range of computer applications and the ability to quickly learn new technologies.
Experience with ServiceNow Web Chat ADP Payroll and/or Workday is desirable.
Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.
About the Portfolio
The Operations Portfolio enables an integrated enterprise-wide delivery for best practice student and staff experiences. The portfolio incorporates the following business units: Data & Analytics Finance & Governance Information and Technology Services (ITS) Legal Office of the Chief Operating Officer (OCOO) People Function (HR) and Property Services Group (PSG).
The portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups. The Portfolio is integral in bringing the RMIT strategy to life across the globe. Each of these functions supports the global operations of the University both directly as well as through its controlled entities.
ToApply
Please submit your CV and covering letter addressing your suitability for this position by clicking on the Apply link at the top of this page.
For further information about this position please see the Position Description hyperlinked below or contact Michelle Koci (Service Connect Manager) via email .
Position Description Service Connect Advisor (HR)
We will be running a rolling recruitment process so please do not wait until the closing date to apply.
Please note if you are viewing this advert from an external site please click apply and you will be redirected to RMITs Jobs website to access the Position Description at the bottom of the page.
#Li-Hybrid
Applications Close:
26 June 2025 11.59 pmRMIT is an equal opportunity employer committed tobeinga child safe organisation. We are dedicated to attracting retaining and developing our people regardless of gender identity ethnicity sexual orientation disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Islander community.
At RMIT we are committed to supporting adjustments throughout the recruitment and selection process as well as during employment. We actively support and encourage people with disability to apply to RMIT (including alternate formats of application forms). To discuss adjustment requirements please contact Dani via or visit our Careers page for more contact information - are a Circle Back Initiative Employer we commit to respond to every applicant.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
