Patient Service Representative
Patient Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Greet and assist patients in a friendly and professional manner.
- Schedule and confirm patient appointments and manage follow-ups.
- Answer patient inquiries regarding services procedures and insurance coverage.
- Maintain accurate patient records and update information as necessary.
- Process patient registrations and verify insurance eligibility.
- Facilitate communication between patients and healthcare providers.
- Assist patients in filling out required forms and documents.
- Handle billing inquiries and payment processing efficiently.
- Coordinate referrals to specialists and follow-up visits.
- Manage phone calls including screening and directing them appropriately.
- Address patient complaints and concerns with empathy and problem-solving skills.
- Perform clerical duties such as filing and data entry.
- Ensure the reception area is welcoming organized and well-stocked with informational materials.
- Participate in training programs to maintain knowledge of procedures and policies.
- Support healthcare initiatives focused on improving patient experience.
- High school diploma or equivalent is required; additional education is a plus.
- Experience in a healthcare or customer service role is preferred.
- Strong verbal and written communication skills.
- Proficient in using computers and various software applications.
- Ability to manage multiple tasks effectively in a fast-paced environment.
- Demonstrated interpersonal skills and ability to build rapport with patients.
- Excellent organizational and time management skills.
- Knowledge of medical terminology is an advantage.
- Ability to handle confidential information with discretion.
- Familiarity with insurance verification and billing processes.
- Willingness to learn new procedures and adapt to changes.
- Certification in healthcare administration or related field is an asset.
- Basic understanding of healthcare regulations and compliance.
- Able to work flexible schedules including evenings and weekends.
- Strong problem-solving abilities and attention to detail.
- Team player with a positive attitude towards collaboration.
interpersonal skills,team collaboration,problem solving,organizational skills,problem-solving skills,empathy,computer proficiency,customer service,time management,insurance verification,knowledge of medical terminology,communication skills,multitasking,billing processes
Employment Type
Full Time
