Customer Service Representative -
Customer Service Representative -
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Job Description
Job Title: Customer Service Representative
Location: Remote (CST Time Zone)
Salary Range: up to 2000 USD
Work Schedule: Monday - Friday 8:00 AM to 5:00 PM (CST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Sagan provides a high-performance remote work environment ensuring access to world-class opportunities for top-tier professionals.
About the Company:
We represent a growing home service business that values professionalism customer satisfaction and operational efficiency. Our team is dedicated to delivering top-tier service ensuring that every customer interaction is positive and productive.
Position Overview:
We are looking for an experienced Customer Service Representative (CSR) to handle inbound calls and book appointments for our technicians. The ideal candidate should be customer-focused positive and confident in overcoming objections related to pricing scheduling and customer demands.
Key Responsibilities:
- Handle Inbound Calls: Answer customer inquiries with a professional and friendly approach.
- Book Appointments: Schedule service appointments efficiently and maximize calendar availability.
- Overcome Customer Objections: Confidently address pricing concerns scheduling issues and customer demands with persuasive solutions.
- Provide Exceptional Customer Service: Maintain a positive helpful attitude in every interaction.
- Utilize Service Titan: Manage appointments customer details and service requests using the companys CRM system.
Preferred Qualifications:
- Previous CSR Experience: At least 1-2 years in a customer service or call center environment.
- Strong Communication Skills: Excellent verbal and written English with little to no accent preferred.
- Problem-Solving Ability: Ability to navigate difficult customer conversations and find solutions.
- Tech-Savvy: Comfortable using Service Titan or similar CRM software.
- Previous CSR Training: Any formal training in customer service is a plus.
Key Attributes Were Looking For:
- Proactivity: Takes initiative and anticipates customer needs.
- Persuasive & Solution-Oriented: Ability to handle objections and convert calls into appointments.
- Customer-Focused: Dedicated to delivering exceptional service.
- Organized & Detail-Oriented: Manages scheduling and customer records with accuracy.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in text-based PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
