Customer Service Specialist -
Customer Service Specialist -
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Job Description
Job Title: Customer Service Specialist
Location: Remote (EST Time Zone)
Salary Range: up to 1300 USD
Work Schedule: Sunday - Thursday 3:00 PM to 11:30 PM (EST)
NOTE: INDEPENDENT CONTRACTOR POSITION
Company Overview:
Sagan is an exclusive membership community for top executives founders and CEOs seeking to hire and maximize the impact of international talent. We bridge the gap between global talent and US-based businesses connecting candidates from vibrant regions like Latin America the Philippines India Pakistan Bangladesh and Africa with leading American companies. Sagan provides a high-performance remote work environment ensuring access to world-class opportunities for top-tier professionals.
About the Company:
Sagan represents a company dedicated to providing top-notch transportation services. They pride themselves on their commitment to customer satisfaction punctuality and service excellence.
Position Overview:
The Customer Service Specialist role involves providing general customer support assisting with reservations and inquiries and handling other general company tasks. This role is crucial in ensuring customer satisfaction and smooth operational processes.
Key Responsibilities:
Customer Support:
- Provide prompt and professional customer support via phone email and chat.
- Assist customers with reservations cancellations and inquiries.
Issue Resolution:
- Address and resolve customer complaints in a timely manner.
- Escalate complex issues to the appropriate departments when necessary.
Documentation:
- Maintain accurate records of customer interactions and transactions.
- Update customer information in the database as required.
Team Collaboration:
- Work closely with other departments to ensure seamless service delivery.
- Communicate effectively with team members to share knowledge and provide support.
Qualifications:
- Strong proficiency in English.
- Excellent communication and interpersonal skills.
- Ability to work independently and handle multiple tasks simultaneously.
- Experience in customer service or a related field is a plus.
Nice-to-Haves:
- Familiarity with customer service software and tools.
- Experience in the transportation or logistics industry.
Resume Submission Guidelines:
To help us review your application efficiently please submit your resume in text-based PDF format only.
Avoid uploading scanned documents image files (JPG/PNG) or Word documents (DOC/DOCX) format to prevent your application from being overlooked.
Important: For timely processing both your resume and introductory video must be submitted in English.
Employment Type
Full Time
