Administrative Assistant II
Administrative Assistant II
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Job Description
College of Graduate Studies:
UCFs College of Graduate Studies has nearly 10000 students and 250 postdoctoral scholars. They expand their knowledge and skills under the guidance of our world-renowned faculty utilizing our state-of-the-art facilities. Our alumni have accomplished amazing feats such as discovering new species and exoplanets serving as a Vice President of Google winning a Daytime Emmy Award becoming a member of the Florida House of Representatives and developing a vaccination for a global pandemic.
The Opportunity:
UCFs College of Graduate Studies seeks applicants for an Administrative Assistant II. The Administrative Assistant II will work with the Office of Graduate Student Services reporting to the manager. This position will provide administrative support to the entire team by triaging student phone calls walk-ins and emails. The Assistant II will address questions; schedule meetings with an academic evaluator or coordinator for more in-depth questions; and alert the manager or associate dean when the student has an emergency situation to address. The Administrative Assistant II will also compile sensitive medical information for review in medical withdrawal requests. In addition the Administrative Assistant II will perform commencement-related tasks and attend commencement to assist with the ceremony.
Responsibilities:
Serve as primary contact for questions about academic services academic progress and graduation for students who walk in call or email the College of Graduate Studies. Utilize knowledge of graduate policy and student records to answer questions or escalate as applicable. Keep up with changes to graduate policy and how the updates impact student records. Work as a liaison with academic evaluators coordinators and other departments for complicated student issues and escalates emergency situations immediately to the manager or associate dean. Possess discretion to make decisions for proper routing of the different types of issues and how to provide the most effective customer service. Maintain a student call log and follow up as needed to make sure that all questions are answered in a timely manner.
Manage the Graduate Services inbox shared email address by responding to emails filing emails into the proper location and downloading documents as needed for review. Create dates/deadlines list for each semester and tracks deadlines accordingly.
Assist with commencement-related activities such as creating and checking commencement program lists confirming hooding advisors and confirming RSVPs. Attend commencement ceremonies to assist with the hooding ceremony and diploma cover distribution.
Respond to student requests for medical withdrawals with the appropriate information and forms. Compile sensitive medical information in an appropriate manner for the manager to review. Communicate decisions and place holds on students accounts.
Other duties as assigned.
Minimum Qualifications:
High School Diploma or Equivalent and 2 years of relevant experience or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219. Click here for more information
Preferred Qualifications:
2 years professional experience in an administrative or office support role.
Experience working in higher education in a student or professional staff position.
Strong customer service mindset.
Bachelors degree.
Experience with PeopleSoft or similar ERP systems.
Proficient with Microsoft Office Suite.
Special Instructions to the Applicants:
This position may be eligible for a hybrid work schedule after an initial training period. Hybrid work approval is dependent upon work duties department and university policies and supervisor approval.
The anticipated hourly rate for this position is $20.00 to Negotiable. The final salary will be determined based on the candidates qualifications experience and internal equity considerations.
Are you ready to unleash YOUR potential
As a next-generation public research university and Forbes-ranked top employer in Florida we are a community of thinkers doers creators innovators healers and leaders striving to create broader prosperity and help shape a better future. No matter what your role is when you join Knight Nation youll play an integral role at one of the most impactful universities in the country. Youll be met with opportunities to connect and collaborate with talented faculty staff and students across 13 colleges and multiple campuses engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow youll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills and youll have countless rewarding experiences that go well beyond a paycheck.
Working at UCF has its perks!UCF offers:
Benefit packages including Medical Dental Vision Life Insurance Flexible Spending and Employee Assistance Program
Paid time off including annual and sick time off and paid holidays
Retirement savings options
Employee discounts including tickets to many Orlando attractions
Education assistance
Flexible work environment
And moreFor more benefits information view the UCF Employee Benefits Guide.
Unless explicitly stated on the job posting it is UCFs expectation that an employee of UCF will reside in Florida as of the date the employment begins.
#LI-ONSITE
Department
Graduate StudiesWork Schedule
Monday - Friday 8:00AM - 5:00PMType of Appointment
RegularExpected Salary
$17.64 to NegotiableJob Posting End Date
0AMVeterans Preference:
Preference will be given to eligible veterans and their eligible spouses in accordance with Chapter 295 of the Florida Statutes. Applicants claiming preference are responsible for providing required documentation by the closing date of the position. For more information on Veterans Preference please visit a Florida public university the University of Central Florida makes all application materials and selection procedures available to the public upon request.
UCF is proud to be a smoke-free campus and an E-Verify employer.
If an accommodation due to a disability is needed to apply for this position please call or email .
Employment Type
Full-Time
