Customer Service Director
Customer Service Director
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 120800 - 140000
1 Vacancy
Job Description
If you are an customer-focused skilled leader Emerson has an exciting opportunity for you! Emerson is seeking a Customer Care Director at our Boulder CO location. As the Customer Care Director for Flow Measurement you will ensure world class customer support and sales generation for Measurement Solutions by effectively leading the Domestic Inside Sales team. This role combines leadership skills and technical knowledge to support the growth of our Measurement Solutions business.
We are looking for candidates who possess below critical skills in order to be successful in this role:
- Sales Leadership and Performance Management
- You demonstrate ability to lead coach and motivate inside sales teams (Boulder and Costa Rica) to achieve and exceed sales goals
- You will be promoting effective selling behaviors and a high performance sales culture
- Strategic Program Execution
- You are experienced in launching and managing sales programs by partnering with America sales and Marketing
- You are capable of driving consistency across multiple sales regions and focusing efforts on new product adoption and profitable growth
- Customer-Centric Mindset
- You have strong ability to ensure timely accurate and solution-oriented responses to customer requests.
- You are adept at structuring workload and team priorities to balance customer needs with business objectives.
- Process Development & Optimization
- You are skilled in designing and implementing efficient customer support processes that enhance responsiveness and satisfaction.
- You have the ability to evaluate and improve sales operations for greater effectiveness.
- Cross-Functional Collaboration
- You have proven success in partnering with engineering marketing and customer care teams to resolve customer issues and gather meaningful feedback.
- You effectively communicate who can bridge gaps between departments to drive continuous improvement.
What You Bring
- A passion for customer success and sales leadership
- An Empathetic proactive communicative and accountable leadership style
- The ability to drive growth through strategy structure and support
- A hands-on approach to problem solving and process improvement
- Experience in leading teams within a fast-paced manufacturing or technical environment (preferred)
For This Role You Will Need:
- Bachelors degree required
- Eight (8) years related experience required
- Prior management and supervisory experience required
- Ability to lead influence and communicate effectively in a heavily matrixed organization
- Legal authorization to work in the United States
Our Culture & Commitment To You:
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.
We recognize the importance of employee wellbeing. We prioritize providing flexible competitive benefits plans to meet you and your familys physical mental financial and social needs. We provide a variety of medical insurance plans with dental and vision coverage Employee Assistance Program 401(k) tuition reimbursement employee resource groups recognition and much more. Our culture offers flexible time off plans including paid parental leave (maternal and paternal) vacation and holiday leave.
Learn more about ourCulture & Values.
Our compensation philosophy is simple: we pay a competitive base salary within the local market in which we operate and reward performance during our annual merit review process. The salary range for this role is $120800-$140000annually commensurate with the skills talent capabilities and experience each candidate brings to a role.
This position will be open for a minimum of 7 days from the day of posting. Applicants are encouraged to apply early to receive optimal consideration. In compliance with the Colorado Job Application Fairness Act in any materials you submit you may redact or remove age-identifying information such as age date of birth or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
#LI-SW1
#LI-On-Site
Required Experience:
Director
Employment Type
Full-Time
