Customer Service Apprentice
Customer Service Apprentice
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Job Description
General information
Reference
4395-2076Closing Date
01/07/2025Service Area
Directorate
Environment
Service Area
Customer Services
Category
Customer Service - Customer Service - All
Job Title
Customer Service Apprentice
Grade
NMW
Salary Range ( pro rata for part time roles)
NMW
Contract Type
Full time fixed term
Contract Hours
Fixed term for 18 months
Contract duration
37.00
Job Advert
A fantastic opportunity has arisen for someone with a positive attitude and excellent Customer Service skills to join our fast paced team based in Bedford town centre. To provide help and assistance to a diverse range of customers on a broad variety of Council services. To offer a high level of customer service resolving enquiries accurately and efficiently in the Contact Centre or as a receptionist or floorwalker.
You will be required to complete a basic criminal records check for unspent convictions.
In order to apply for an apprenticeship you must have been ordinarily resident in the UK for at least the previous three years on the first day of the apprenticeship (this includes EEA for UK or EEA Nationals with pre-settled or Settled Status) or have some other residency eligibility status. Please see Annex A of the latest employer funding rules: Apprenticeship funding rules - for a full list of residency categories and locations.
How to apply
When you are ready to apply click on Apply for Vacancy; you will be asked to upload a CVand answer some application questions. The application questions require a yes/no response. Please make sure your CV shows how you meet the requirements for the role you are applying for the job profile below will show the essential selection criteria. An optional CV template is provided below.
Closing Date: 1st July 2025
Interview Date(s): W/C 28th July 2025
Please note:
The Council will not normally re-employ ex-employees in receipt of:
a severance payment (within 12 months of leaving)
a local government pension (applies to Senior Officers only)
unless the appointment is business critical
For further information please email
Armed Forces Covenant
Bedford Borough Council is proud to be a member of the Armed Forces Covenant we pledge to interview any eligible job applicant who meets the minimum criteria for the job they are applying for.
applicants
Bedford Borough Council is a Level 2 Disability Confident employer and guarantees to interview anyone with a disability whose application meets the minimum criteria for the role they are applying for.
Leavers Covenant
Bedford Borough Council is proud to have signed up to the Care Leavers Covenant. If you are currently looked after by a local authority ora care leaver (care experienced young person) and under the age of 25 we pledge to guarantee an interview if you meet the minimum criteria for the role you are applying for.
Vacancy Information
Allowance (pro rata for part time roles)
N/A
Work Pattern
37 hours per week Monday - Friday
Is this an enhanced DBS role
No
Is this a politically restricted role
No
Is this a customer facing role which requires a fluent English Speaker
Yes
Location
Bedfordshire Bedford Borough Council Recruitment Bedford
Location
Is this a designated car user position
No
Employment Type
Full-Time
Key Skills
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