Conference Centre Coordinator

The Conference Centre Coordinator will act as the first point of contact for our guests. This position will play an instrumental role in delivering excellent customer service to both internal and external clients for all clients utilizing all meeting rooms and Executive Floor facilities. They must have strong written and verbal communication and be well-organized with strong attention to detail.

Position Responsibilities:

• Act as first point of contact for Conference Centre guests providing a warm and friendly welcome ensuring all customers feel valued and comfortable
• Efficiently handle all front desk activities including managing emails and directing guests to their respective conference rooms.
• Review and identify meeting/event objectives with client and discuss requirements. This includes the size of meeting/event timing location attendance audio-visual equipment and meeting amenities.
• Main correspondent for client meeting requests and inquiries; ensuring that requests and queries are met logged recorded and the appropriate supporting parties are advised accordingly.
• Address guest inquiries and resolve any issues promptly and professionally ensuring a high level of customer satisfaction.
• Collaborate with the Executive Technology Services and Corporate Real Estate and catering teams to ensure seamless execution of meetings and maintain facilities to the highest standards.
• Contribute / assist in championing the needs for continuous improvement.
• Ensure the reception area and conference rooms are clean tidy and presentable at all times.
• Other duties as assigned.

Preferred Qualifications:

• High school diploma or equivalent required; additional qualifications in hospitality or office administration are a plus.
• Previous experience in a receptionist or customer service role is preferred
• Familiarity with booking events and calendar management (EMS Program)
• Capable of handling multiple tasks simultaneously without compromising on quality.
• Excellent interpersonal skills with a genuine desire to help other with a positive attitude and the ability to maintain high energy levels throughout the day.
• Comfortable using office software such as Microsoft Office Suite (Word Excel Outlook PowerPoint) familiarity with booking and scheduling systems and basic troubleshooting of office equipment.
• Flexibility sensitivity and professional conduct is essential.
• Negotiation and conflict management skills.
• Ability to identify necessary resources negotiate appropriate support and provide training as required.
• Provide back-up meeting event support when needed.
• Ability to learn and process information quickly.
• Ability to think quickly and resolve issues in a calm and efficient manner.
• Ability to interact with all levels of an organization up through the executive level maintaining professionalism.
• Client satisfaction and client relationship building
• Maintain a professional and polished appearance.
• Able to work overtime when required.
• Be open and flexible to changes in a dynamic environment.

When you join our team:

• Well empower you to learn and grow the career you want.

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.

• As part of our global team well support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location