Partner Support Specialist (Dublin, CA or USA Remote)

Partner Support Specialist (Dublin CA or USA Remote)

About SavvyMoney:

SavvyMoney is a leading San Francisco East Bay fintech company. We provide integrated credit score and personal finance solutions to over 1475 bank and credit union partners nationally. The SavvyMoney solutions integrate with more than 43 digital banking platforms.

SavvyMoney was recently recognized by the San Francisco Business Times and the Silicon Valley Journal as one of the Top 25 Places to Work in the San Francisco Bay Area and is an Inc. 5000 Fastest Growing Company.

**Our corporate offices are located in Dublin CA. We offer a flexible/hybrid work environment with some days at the corporate offices and some days working from home. We are also open to remote candidates who can periodically travel to the office for in-person meetings.

We are adding to our team and looking for a Partner Support Specialist

Roles and Responsibilities

• Be the project manager for financial institution partners for the initial implementation and for subsequent product enhancements.
• Support the Partner Marketing Managers with ongoing support requests and content changes/enhancements.
• Proactively manage the partner support ticketing queue and communicate progress internally and externally.
• Support partners with data entry analysis and CRM maintenance.
• Respond to partner support requests in a timely and effective manner while always providing exceptional service.
• Assist with content creation and data analysis to improve partner optimization and success.
• Assist partners with executing marketing campaigns that increase adoption and prove out the SavvyMoney ROI.
• Work with the marketing and product teams to create and update sales collateral and partner presentations.
• Coordinate with product and technology teams to keep the scope and direction of each implementation on schedule and ensure each partner always has an exceptional experience.
• Assist the Partnership Marketing Manager team to cultivate and manage bank and credit union partners. Be their voice and champion in our organization.
• Identify areas of improvement that will result in more efficient processes and an enhanced partner experience.
• Measure report and communicate on the success of marketing metrics KPIs and partner engagement.

Tobe Successful in this Role

• Always be proactive in anticipating the needs of the Partnership Marketing team.
• You are focused on the partner experience and the service level provided.
• Ability to manage multiple projects and tasks simultaneously.

• Highly organized and detail-oriented with the ability to manage competing priorities.

• You are always a team player and eager to lend a helping hand in a nimble organization.

Skills and Qualifications

• 2 years of related work experience.
• Excellent communication skills.
• Detail oriented
• Strong Excel skills.
• PowerPoint and Word experience.
• Bachelors degree required.
• SalesForce experience preferred.

Base salary

The annual base salary for this position is between $70000.00 and $75000.00 depending upon experience Quarterly Bonus potential.

Additionally we provide

• Equity compensation package
• Vacation/Paid time off
• Medical Dental Vision 100% premium paid for employee
• Opportunity for career growth and challenge
• Beautiful California East Bay offices in Dublin CA

SavvyMoneys EEO Statement

SavvyMoney relies on diversity of culture and thought to deliver on our goal of Creative People Practical solutions serving our client needs and ensures nondiscrimination in all programs and activities. We continuously seek talented qualified employees in our operations regardless of race color sex/gender including gender identity and expression sexual orientation pregnancy national origin religion disability age marital status citizen status protected veteran status or any other protected classification under country or local law. SavvyMoney is proud to be an Equal Employment Opportunity/ Affirmative Action Employer.

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