Senior Facility Coordinator
Senior Facility Coordinator
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1 Vacancy
Job Description
ServiceChannel Managed is seeking a Senior Facility Coordinator tojoin our Managed Services department supporting one or morecustomers as their primary contact. You will play a vital role inensuring our customers achieve their desired outcomes while they use ServiceChannels platform products and services. Each interaction isexpected to be handled with a high level of professionalism andknowledge to support our customers facility needs.
Responsibilities:
- Issue Resolution: Promptly address and resolve any Customerissues or concerns to ensure satisfaction and continuity ofservice.
- Customer Relationship Management: Build and maintainstrong relationships with Customers to foster loyalty and long-term engagement.
- Proactive Support: Anticipate Customer needs and addresspotential issues before they escalate.
- Performance Monitoring: Track Customer usage andsatisfaction metrics to ensure they derive maximum value fromServiceChannel products and services.
- Best Practices: Share best practices with Customers andproviders on ServiceChannel applications.
- System Issue Identification: Identify and report system issues to the Development Team for resolution.
- Cost-Saving Reviews: Review work order requests for cost-saving opportunities related to asset or equipment repairs ( landlord).
- Special Project Assistance: Assist with customer-facinginitiatives and special projects as they arise.
- Emergency Work Order Monitoring: Monitor emergencywork orders to ensure timely and effective communication andresolution to the customer
- Quarterly Business Reviews: Conduct quarterly businessreview presentations with customers to discuss performanceand opportunities for improvement.
- Operations Meetings: Conduct regular operations meetings(weekly biweekly or monthly) with Customers to reviewongoing activities and address any concerns.
- Cross-Functional Collaboration: Work effectively with cross-functional teams to support both internal and externalinitiatives.
Required Skills & Experience:
- Experience: 3-5 years in facilities work order management(Restaurant Hospitality Medical/Veterinary or Retail).
- Education: Bachelors degree in business administrationfacilities management customer service or a related field.
- Industry Knowledge: Strong knowledge of facilitiesmanagement and customer success best practices.
- Customer Relationship Management: Proven track record of managing customer relationships and ensuring highsatisfaction.
- Technical Skills: Proficiency in Microsoft Excel andPowerPoint.
- Communication: Excellent verbal and written English skills;ability to understand and respond to instructions and feedbackclearly.
- Interpersonal Skills: Proven ability to build and maintainpositive relationships with customers providers and teammembers.
- Customer Focus: Ability to address customer issues promptlywith compassion and effective resolution.
- Attention to Detail: High level of accuracy and detailorientation.
- Analytical Skills: Ability to review and analyze data for cost-saving opportunities and process improvements.
- Adaptability: Coachable and responsive to feedback; open toupdating processes.
- Independence: Ability to work independently from home with a strong record of attendance and punctuality.
- Organizational Skills: Exceptional organizational and timemanagement abilities.
- Flexibility: Ability to handle special projects and emergencies;flexible schedule starting at 8 AM EST with occasional eveningor weekend coverage.
- Comfort with Remote Work: Comfortable being on camera for remote meetings.
Preferred Skills & Experience:
- A Masters degree in business administration facilitiesmanagement customer service or a related field.
- Proficiency in facilities management software () and customer relationship management (CRM)tools (Salesforce/Gainsight)
Required Experience:
Senior IC
Employment Type
Full-Time
