Customer Service Account Specialist
Customer Service Account Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Site Location: Greenville SC FLSA Classification: Exempt
Reports To: CX Director C4 Date: February 2025
Position Summary
Support and assist our customers as part of OOBEs C4 department (Concierge Class & Customer Care) and assist with special projects to improve performance within OOBE. As a Customer Experience (CX) Specialist youll have responsibility for planning and executing a number of activities tasks and outcomes that impact several key performance indicators within OOBE.
Position Responsibilities-Essential
- Ensure the proper entry shipment and invoicing of all customer orders and returns via an in-depth working knowledge of Navision
- Exhibit oft-needed high degree of patience while working with customers via phone email live chat or face to face
- Set up a new customer accounts in ERP
- Generate daily sales returns & shipment reports and process returns in ERP
- Generate back-order report and troubleshoot issues
- Generate data for scorecard reports for specified customers and OOBE
- Generate data needed for evaluating testing of items and other program related projects
- Work and communicate with fulfillment personnel and or FedEx to resolve any issues regarding the inventory and/or shipping and delivery of our product
- Work and communicate with third-party value-added services (VAS) providers to resolve any issues regarding the correct embellishment and/or shipping of our product
- Daily review of OOBE customer service Exception Reporting for any potential order issues that would result in an order being delayed to our customer
- Attend new apparel program meetings as appropriate
- Notify appropriate management of any issues or situations that are candidates to be addressed by a member of management
- Provide additional support to Customer Experience Team as needed
- Back up to cover the Front Desk as needed
- Cover Hospitality team duties as assigned
- Other duties as assigned - Assigned and not limited to:
Essential Skills and Experience
- Ability to analyze and interpret financial statistics and other data and produce relevant reports in Microsoft Excel with a basic understanding of accounting skills
- Understands the OOBE values and is willing to be accountable to them
- Strong written interpersonal and data entry skills
- Listening with ability to discern root causes
- Time management and attention to detail
- High degree of willingness to serve others and exceed expectations
- Workload organized planning and teamwork
- Effective public speaking phone email communication and presentation skills
- Able to successfully work in a sometimes-stressful environment
Beneficial Skills and Experience
- Associates degree or equivalent experience is preferred but not required
- Previous experience with success in customer services type roles is preferred but not required
- Successful candidates will possess an effective analytical foundation with an understanding of the principles of customer service and external communications
- Candidate must demonstrate proficiency in Microsoft Excel and Word
- This position may also have a travel expectation of 5 -10% as needed
- Third party references indicative of successful past and potential employment are required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
