Information Customer & Relationship Management (CRM) Technical Lead

Company:

The Boeing Companys Information Digital Technology & Security (IDT&S) organization is currently seeking an Information Customer & Relationship Management (CRM) Technical Lead to join the team in Seattle WA or Renton WA.

Step into the role of Information CRM Technical Lead where you will drive technology solutions for our Boeing Commercial Airplanes (BCA) and Boeing Defense Space & Security (BDS) business units! In this exciting position you will design and implement innovative solutions that enhance and integrate our customer information systems empowering sales and marketing functions across the enterprise while ensuring data accuracy accessibility and security.

You will be accountable for the technical delivery of solutions related to customer information data management and customer relationship management applications including data warehousing Extract-Transform-Load (ETL) processes and database management as well as Salesforce CRM. Your work will align with business objectives enterprise architecture and future-ready platforms.

As the selected candidate you will collaborate closely with BCA and BDS business stakeholders providing solution design guidance technical coaching and leading sprint execution. You will also contribute to the AI roadmap through intelligent automation supporting both CRM and non-CRM workstreams such as Sales & Marketing Data Warehouse (SMDW) data architecture and analytics integration.

Position Responsibilities:

• Provide technical direction advice and mentorship to team members especially junior developers/resources

• Make high-level architectural and design decisions for solutions that deliver business value in coordination with Enterprise and Solution Architects

• Lead the architecture development and integration of customer information management solutions across BCA and BDS programs

• Partner closely with BCA and BDS business teams to translate user stories and product requirements into scalable technical architectures and sprint-ready tasks

• Guide cross-functional teams including internal developers and external vendors through the full technical delivery lifecycle: sprint planning backlog refinement solution reviews and deployment

• Lead and support customer information management initiatives such as the future-state architecture for sales and marketing data warehousing and integration ensuring scalable data architecture and analytics-readiness in coordination with Data Architect roles and platform teams

• Conduct code reviews enforce best practices and mentor technical team members to uphold high development standards

• Ensure adherence to DevSecOps practices through the use of tools such as Copado for CI/CD and release automation

• Collaborate with Enterprise Architecture Security and Infrastructure teams to deliver secure scalable and compliant solutions

• Troubleshoot complex cross-system issues and drive continuous improvement in development velocity quality and stakeholder satisfaction

• Collaborate with business stakeholders and product teams to understand and address both CRM and adjacent data system needs

• Contribute to innovation solutioning and performance improvement across technical initiatives

• Support for Azure DevOps (ADO) for backlog management sprint execution and DevSecOps integration

BasicQualifications (Required Skills/Experience):

• Bachelors degree or higher

• 7 years of experience in information technology

• 7 years of experience Salesforce CRM development architecture and solution delivery across Sales Service and Experience Clouds

• 7 years of experience in Salesforce integration patterns (REST/SOAP APIs Platform Events Named Credentials) and integrating with external systems at scale

• 7 years of experience Salesforce Data Modeling large data volume management and SMDW-aligned schema integration (e.g. Snowflake Redshift)

• 7 years of experience with Salesforce DX Git-based source control and CI/CD pipelines (Gearset Copado Jenkins)

• 7 years of experience Salesforce Einstein (Prediction Builder Bots Discovery) and ability to integrate third-party AI/ML models into Salesforce workflows

• 7 years of experience in Apex Lightning Web Components (LWC) SOQL/SOSL and Salesforce Flows with strong debugging and performance tuning

• 5 years of experience working with multi-cloud environments partner communities and managing metadata in regulated environments

Preferred Qualifications (Desired Skills/Experience):

• Salesforce certifications such as Application Architect System Architect Integration Architect or equivalent (e.g. Sharing & Visibility Designer Data Architecture Designer)

• Experience delivering Salesforce solutions in large matrixed enterprises such as aerospace manufacturing or defense domains with regulated environments

• Experience in Agile delivery frameworks using tools like Jira and Confluence

• Experience with DevSecOps practices and tools such as Copado

• Experience mentoring developers leading vendor delivery teams and influencing stakeholders across technical and business functions

• Experience working in multi-org Salesforce environments with exposure to global rollouts change management and data governance policies

Drug Free Workplace:

Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.

Pay & Benefits:

At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent. Elements of the Total Rewards package include competitive base pay and variable compensation opportunities.

The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work.

The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.

Pay is based upon candidate experience and qualifications as well as market and business considerations.

Summary pay range: $130900 $177100

Language Requirements:

Education:

Relocation:

Export Control Requirement:

Safety Sensitive:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift:

Stay safe from recruitment fraud! The only way to apply for a position at Boeing is via our Careers website. Learn how to protect yourself from recruitment fraud - Recruitment Fraud Warning