Customer Happiness Officer (3 days per week)
Customer Happiness Officer (3 days per week)
Posted on :
13-06-2025
Employer Active
1 Vacancy
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Job Description
About Us:
Showpo is the Australian owned global social media led ecommerce brand redefining fashion retail for the new generation.
Showpo was established in Sydney in 2010 from our Founder & CEO Jane Lus garage. Forward to now we have disrupted the traditional retail model are a global fashion destination and one of Australias home grown true global success stories. We pride ourselves on empowering women worldwide and being one of Australias largest and most successful social media brands.
About Us:
Showpo is the Australian owned global social media led e-commerce brand redefining fashion retail for the new generation.
With humble beginnings Showpo was established in Sydney in 2010 from our Founder & CEOs garage. Forward to now we have disrupted the traditional retail model and are a global fashion destination.
We pride ourselves on empowering women and being one of Australias largest and most successful social media brands.
The Role:
An amazing opportunity has arisen to join our Customer Happiness team as our new Customer Happiness Officer! This is a dynamic role where you will be working directly with our amazing Showpo customers via chat social media email and phone in a hybrid work environment from our Chullora warehouse (featuring basketball/volleyball court) and from home.
This role is 3 days per week (Monday Friday and a third day of your choice)
Key Responsibilities
- Ensure customer enquiries are dealt with in a timely manner
- Handling customer enquiries primarily by phone with email chat and social media enquiries
- Maintain high level of customer satisfaction rate across all channels
- Following up high risk orders with customers
- Maintain multiple channels for customer communication: email social media and website
- Handle customer returns and ensure they are processed in timely manner
- Continued development and improvement of customer service
- Maintenance of google spreadsheets in conjunction with warehouse personnel to monitor service levels
Who are you
- Experience in delivering awesome customer experience results
- Exceptional English written and verbal communication skills
- You can talk the lingo and embrace the Showpo teams communication style
- Adaptable flexible and able to work autonomously and unsupervised
- Typing speed > 60 words per minute
- Ability to work with our offshore team
- Going above and beyond for the customer
PERKS!
- Live for fashion Youll love working for Australias largest social media fashion brand that was founded locally and is expanding globally. The list is growing but here are some of the things you will enjoy:
- Our embedded culture of Think Big Get S**t Done and Have Fun gives everyone the ability to make a massive impact across the entire organisation. We are a fun team with a high-growth hustle
- Flexible working environment
- Huge staff discounts across Showpo and our Brands
- Look after your mental health with our EAP
- Financial perks through Commbank Workplace Banking
- Company wide I S**t Rainbow Awards - Reward & Recognition Program - come and celebrate your colleagues with bubbles every Friday!
Are you our next Customer Happiness Officer! Click apply to find out more!
At Showpo we are committed to fostering an environment where everyone can belong and be their authentic selves. We strive to craft a culture that reflects the diversity of our customer where our differences make us stronger and help us become better humans. We celebrate our people and support them ensuring were a workplace welcoming to all where everyone can bring their whole selves to work. We are on a journey and sometimes might make mistakes but we are committed to learning growing and backing up these words with positive action.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
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