Spvr/Lead - Customer Service (IN)
Spvr/Lead - Customer Service (IN)
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Shift Timing: 12 midnight to 9 am India time
Principal Duties & Responsibilities:
- Responsibility for the daily running of the Customer Service team i.e. to ensure that personnel are working to their full potential that work is evenly distributed among staff to ensure the systems are being utilized correctly and to the maximum to ensure that calls and customers are being dealt with appropriately.
- To ensure that all customers receive the highest level of customer service and departmental standards remain high.
- Observe and evaluate the teams performance and offer assistance/ support to All Customer Staff and Team leaders.
- Ensure all members of staff are up to date and fully trained on all new guidelines / Standard Operating Procedures and technological changes.
- Conduct regular Customer Service meetings to discuss the general running of the department.
- Identify areas where change may be required and implement the change if appropriate.
- Responsible for recruitment and Training of all new Personnel to the department
- Ensure that regular individual Feedback sessions are carried out to evaluate performance of all Team members.
- Hold regular meetings with Customer Service team leaders to ensure continued staff development.
- Conduct and document annual Appraisals with all staff.
- The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified.
- All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
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Knowledge & Skills:
Able to follow procedures & instructions.
Able to take on projects at the request of management.
Able to provide relevant information on request.
Good communication skills verbally & written.
Personal Attributes and Disposition:
Ability to work as part of a team and independently.
Have excellent interpersonal skills.
Self-motivated.
Remains Calm under pressure.
Flexible attitude for working shifts and last-minute coverage.
High attention to detail.
Uses own initiative.
Able to prioritise workload.
Friendly & polite.
Dependable reliable and trustworthy.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: CENCORA BUSINESS SERVICES INDIA PRIVATE LIMITEDEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Employment Type
Full-Time
