CPIC Information Operator I
CPIC Information Operator I
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Job Description
The Edmonton Police Service in cooperation with other agencies and the citizens of Edmonton is integral in preserving the quality of life in our community by increasing public safety and security. Join the CPIC (Canadian Police Information Centre) Unit where we offer a dynamic work environment and challenging and rewarding career opportunities variety of work and the ability to contribute to your community.
Reporting to a CPIC Team Leader an Operators primary responsibility involves the disseminating of confidential information by radio telephone in-person and via the CPIC system to police personnel and authorized outside agencies. Operators consult and collaborate with law enforcement agencies across Canada and internationally to ensure information is accurate reliable and purposeful. The CPIC Unit requires individual with excellent communication skills to assume the following responsibilities:
- Process criminal and traffic warrants other court orders and police reports as required in a timely sensitive manner.
- Perform data entry removal and maintenance of agency records on the CPIC system.
- Enter audit monitor and act upon requests received via CPIC message in-person telephone fax and take appropriate action.
- Respond to police field unit requests for information from specialized police databases and disseminate using radio operations telephone and in person.
- Transcribing live information using radio operations and telephone.
- Retrieving and re-filing files.
- Performing other related duties as required.
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- High school diploma or equivalent. Incumbents must complete a CPIC training course within two (2) years of appointment.
- A minimum of three (3) years of progressively responsible experience within a Police/Court environment or a specialized area including experience in data entry and retrieval from data bases. Experience in radio communications is an asset.
- Extensive experience in data entry and retrieval of information from databases.
- Excellent interpersonal customer service skills and effective communication (oral and written) skills with attention to detail.
- Excellent ability to transcribe information with a high degree of accuracy.
- Demonstrated ability to work effectively under pressure utilizing excellent organizational and multi-tasking skills.
- Experience in radio communications would be considered an asset.
- Strong reading and comprehension skills.
- Ability to meet the physical demands of the position including the bending lifting of banker boxes etc.
- Proven ability to make sound judgments in a high-pressure environment and remain calm in stressful situations.
Hours of Work:
40 hours per week 12-hour shifts rotating between days and nights every two weeks four shifts on four days off.
Salary Range:
21B Salary Grade: 008 $24.82 - $31.10 (Hourly) $1985.90 - $2488.70 (Bi-Weekly) $51832.51 - $64955.59 (Annually).
The rates quoted are in accordance with a collective agreement between the Union and the City of Edmonton.
General:
- The City of Edmonton thanks applicants for their interest in this opportunity. Candidates considered for the position will be contacted.
- We are an equal opportunity employer. We welcome diversity and encourage applications from all qualified individuals.
- Please include a current resume and covering letter with your online application.
- The option to work remotely is not available at this time.
- Applicants may be tested.
- As part of your pre-hire screening you will be required to complete an Enhanced Security Clearance. Should you accept employment with the Edmonton Police Service you acknowledge and agree to participate in future Enhanced Security Re-Clearances at scheduled intervals or in any other circumstances exigent or otherwise as required by Human Resources Division.
The Province of Alberta is a party to the Federal Agreement on Internal Trade the Trade Investment and Labour Mobility with British Columbia and the New West Partnership Trade Agreement with British Columbia and Saskatchewan. All of these agreements promote labour mobility between the Provinces. Applicants may obtain information regarding recognition of extra provincial credentials at .
HR Technician: CZ
Employment Type
Full Time
