Manager, Information Technology (IT)

Student Union

Posted on : 13-06-2025

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1 Vacancy

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Job Location

San Jose, CA - USA

Monthly Salary

$ 94466 - 133363

Vacancy

1 Vacancy

Posted on : 13-06-2025

Job Description

Position Type:
Full Time Staff

Date Posted:
6/10/2025

Location:
San Jose CA

Date Available:
07/01/2025

Job Title: Manager Information Technology
Department: IT
Supervisor: Director Facilities and IT
Location: Student Union
Classification: Full-time
FLSA Status: Exempt
Compensation Range: $94466 - $133363

The Student Union Inc. is 501(c)(3) nonprofit auxiliary that maintains three major facilities at San Jos State University in downtown San Jos California. These facilities include the Diaz Compean Student Union Building the Provident Credit Union Event Center (PCUEC) and the Spartan Recreation and Aquatic Center. The Student Union Inc. functions as part of the Student Affairs Division on campus and is governed by a Board of Directors made up of a student majority faculty and administrators.

Mission
The Student Union Inc. of San Jose State University supports the development growth and well-being of students and the campus community by providing diverse programs desired services and quality facilities to enhance the collegiate experience.

Job Summary
Under general direction of the Director for Facilities and IT major duties include overseeing the IT services equipment software databases and systems which support the operations of the department. This position serves as the primary link to SJSU Information Technology department to ensure smooth and effective collaboration and partnership for compliance and managing of services. This position will supervise IT Specialists in the routine and specific troubleshooting requests and services for the department. Serves as a backup to other IT staff in the event of their absence.

Duties and Responsibilities

Develop and implement short- and long-term IT strategies aligned with the goals of the Student Union Recreation Center and Event Center.
Evaluate new technologies and make recommendations for upgrades or new systems to improve user experience security and operational efficiency.
Coordinate with university central IT to ensure alignment with institutional policies and infrastructure.
Provide resources responses and follow-through on any CSU audits of auxiliary areas relevant for IT work.
Oversee and manage the performance maintenance and upgrades of all IT systems including the following:
1. Network infrastructure (wired and wireless)
2. Servers and storage systems
3. Security systems (e.g. cameras access control)
4. Digital signage and display systems
5. Recreation software (e.g. for facility check-in class registration)
In conjunction with SU Audio/Visual (A/V) department in Event Services ensure operational infrastructure for systems in meeting rooms and large event spaces.
Ensure system backups disaster recovery plans and security protocols are in place and tested.
Oversees systems and procedures in alignment with contemporary regulatory compliance.
Ensure and oversee responsive technical support for staff students and guests using IT systems.
Supervise assign tasks evaluate performance and provide coaching and professional development opportunities for IT Specialists and oversee student employees; create documentation and onboarding materials for student employees.
Works with team members to release information regarding changes installs fixes and system enhancements.
Develop and manage the IT departments budget.
Oversee procurement of hardware software and services in accordance with university policies.
Ensure compliance with university IT policies accessibility standards (e.g. WCAG) and data privacy regulations (e.g. FERPA).
Participate in leadership meetings to provide input on technology planning and integration.
Ensure inventory of all IT equipment and licenses.
Oversees and delegates light application maintenance and support including web sites scheduling system and document management systems.
Leads cross-functional teams to solve complex business or systems issues when needed
Maintain an on-call system to effectively navigate emergencies related to IT within the department and in conjunction with SJSU IT.

Knowledge Skills and Abilities (KSAs)
To perform the job successfully an individual should demonstrate the following competencies.

Facility Management - Maintains quality facilities that meet the needs of students and the campus community. Receives predetermined work assignments that are subject to a moderate level of control and review. Directs subordinates to complete assignments using established guidelines procedures and policies.
Fiscal Management - Conducts operations in a fiscally sound manner while designing and maintaining efficient and effective budgets.
Leadership - Infuses the Mission and Vision of the Student Union into daily tasks and philosophy. Demonstrates organizational awareness and teaches/mentors direct reports. Establishes and maintains effective work relationships with people from diverse backgrounds; Maintains dignity and self-control in difficult situations; Supervisory responsibilities include planning assigning and directing work; rewarding and disciplining employees; addressing complaints and resolving issues in a way consistent with corporate policies.
Planning/Organizing - Prioritizes and plans work activities; uses time efficiently; plans for additional resources; sets goals and objectives; organizes or schedules other people and their tasks; develops realistic action plans. Identifies and resolves problems in a timely manner; Develops project plans; coordinates projects; communicates changes and progress; completes projects on time and budget; completes administrative tasks correctly and on time.
Communication Proficiency - Acts and behaves in a manner that reflects respect courtesy and civility appreciation empathy trust inclusion and consultation. Establishes and maintains effective work relationships; offers assistance and support to co-workers. Understands lines of reporting responsibility and accountability.
Diversity Inclusion and Interaction - Values and respects diversity and individual uniqueness and recognizes the strength these factors bring to the Student Union and SJSU community and learning environment.
Problem Solving/Analysis- Demonstrates accuracy and thoroughness; displays commitment to excellence; looks for ways to improve and promote quality; provides and applies feedback to improve performance of team; monitors teams work to ensure quality. Plans work activities to meet Student Union priorities and timelines; Utilizes existing and new resources efficiently; prioritizes multiple demands for commitment of time energy and resources; adapts to changing priorities situations and demands.
Compliance for Law Policies and Codes and Issues Related to Safety and Risk-Adheres to compliance laws policies and codes related to not- for-profit corporations facility safety and concerns as well as state and CSU mandates. Implement procedures to identify and correct potentially hazardous or unsafe working conditions. Mitigates risk where appropriate through knowledge of policies and procedures.

Physical Demands of Work Environment

Exchange information in person or on the telephone.
Ability to operate a computer keyboard.
Ability to read a variety of materials.
Sitting or standing for extended period of time.
Physical agility to lift carry push or pull objects.

Minimum Qualifications

A bachelors degree in related field; and five years of full-time experience in an IT-related field.
Good interpersonal oral and written communication skills.
Proficiency in managing on-premises servers.
Understanding of networking cybersecurity best practices and other policies and practices.
Skills associated with analysis of processes and problems information flow and architecture.

Preferred Qualifications

Experience working in higher education and an auxiliary.
Experience supervising other full-time staff.
Experience supporting or integrating with university systems.

Benefits
This position is employed through Student Union at San Jose State University which offers an excellent benefits package including Medical Dental & Vision insurance (fully paid on selected packages by the company for the employee and dependents) Life and Supplemental Insurance Vacation Sick Leave paid Holidays 403(b) retirement program tuition reimbursement employee development opportunities and more.
Post-Employment Benefits: The Student Union Inc. provides lifetime retiree medical and dental coverage to eligible employees and their dependents who retire at the age of 55 and have 5 or more years of employment with the Student Union Inc.

Equal Opportunity/Affirmative Action
The Student Union of San Jos State University (SJSU) is an Equal Opportunity/Affirmative Action employer committed to nondiscrimination on the basis of age ancestry citizenship status color creed disability ethnicity gender genetic information pregnancy marital status medical condition national origin race religion or lack thereof sex sexual orientation transgender or protected veteran status consistent with applicable federal and state laws. The Student Union and SJSU have a firm and unambiguous commitment to the active elimination of discrimination and the affirmative recruitment of a diverse multi-racial community of students faculty and staff.

Background Check and Fingerprinting
Student Union employees are required to undergo and complete a successful background check that includes verification of employment and education as well as a check of criminal records for employment. Candidates for positions where the employee will come in regular contact with minors and cash management will be required to be fingerprinted. This policy includes emergency hires and may also be applicable to volunteers depending on the work performed.
In some cases the background check will include a credit check and/or a Department of Motor Vehicles check as well as a check of licenses and certificates when applicable. All background checks are conducted through the Student Union third-party vendor Accurate Background.

California State University (CSU) Learning & Development
Within the first month all employees are required to complete the following compliance online training sessions through CSULearn the Universitys employee training platform. Employees will be enrolled in the training soon after their appointment is processed and will be notified via email from

Injury and Illness Prevention Program
Discrimination and Harassment for Supervisors/Non-Supervisors
Gender Equity and Title IX Prevention Program (Title IX)
Data Security and FERPA
Mandated Reporters of Child Abuse

California Child Abuse and Neglect Reporting Act
All Student Union at San Jose State University employees are considered mandated reporters under the California Child Abuse and Neglect Reporting Act and are required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

Required Experience:

Manager

Employment Type

Full-Time

Company Industry

Key Skills

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About Company

Student Union

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Manager, Information Technology (IT)

Student Union

Job Description

Employment Type

Company Industry

Key Skills

About Company

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