Coordinator Training

Job Title: Training Coordinator Regular Full-Time

Reports to: Manager Operations Shared Services

Work Location: Hybrid Parsippany NJ US

Salary Range: $60000 - $65000

About Us:

Delta Dental of New Jersey established in 1969 as the states largest dental coverage provider has grown over more than 50 years to serve over 1.7 million people across New Jersey and Connecticut. As part of the national Delta Dental Plans Association we connect over 75 million people with quality dental coverage through 139000 groups nationwide.

In Connecticut we operate through Delta Dental of Connecticut Inc. which writes fully insured dental coverage. In New Jersey Delta Dental of New Jersey Inc. writes fully insured and self-funded dental benefit programs. Our comprehensive offerings include managed care approved fee for service PPO and HMO-type programs as well as dental access and individual dental plans. We also offer DeltaVision in conjunction with VSP serving more than 88 million members through nearly 137000 access points nationwide.

With a team of 300 dedicated employees we remain committed to innovation and excellence in dental insurance as reflected in our Standard & Poors A rating for financial strength. Our commitment extends beyond business through the Delta Dental of New Jersey Foundation which awards nearly $1 million annually to support dental care for underserved populations educational scholarships and community programs.

Our Mission Statement is to promote oral health to the greatest number of people by providing accessible dental benefit programs of the highest quality service and value. Join our growing team and be part of an organization that values associate development promotes wellness initiatives supports diversity and provides opportunities to volunteer for causes you care about.

Benefits:

In addition to a great culture we offer excellent benefits including medical RX dental and vision life insurance short- and long-term disability spending accounts and matching 401k. We value our associates and support everyone with learning and development recognition programs active wellness and diversity initiatives tuition reimbursement and generous paid time off to recharge even paid time off to volunteer at causes that you care about. * see below for additional benefit information.

Job Summary

Develop and deliver formal training programs and implement workflows for Operations and other Departments. This position is also responsible for providing ongoing support of Delta Dentals Quality Assurance program.

Responsible for identifying learning and knowledge gaps preparing associated curriculum and documentation including all training materials SOPs and skill check materials conducting new hire classes training current associates toward advancement in their positions and providing refresher training as needed.

Essential Functions & Responsibilities

Training Development & Content Creation

• Obtain organize and/or develop training procedure manuals guides or other course materials and ensure understanding of and ongoing ability to meet service and claims position criteria
• Develop and deliver soft skills training
• Create Training plan schedule and materials for Corporate Initiative projects and collaborate with other business partners to identify opportunities to support learning and development
• Prepare and facilitate contingency training for represented positions during negotiation years to ensure business continuity

Training Delivery & Instruction

• Prepare update and conduct Training Classes both onsite and virtually based on business needs
• Conduct 1 on 1 training with associates both for advancement and for refresher
• Utilize LMS and digital tools to manage training content track learner progress and deliver e-learning modules

Training Assessment & Planning

• Conduct training needs assessments in collaboration with leadership to identify skill gaps and prioritize learning initiatives
• Develop training schedules (in coordination with leadership and WFM staff) based on the evaluation of the need
• Evaluate training effectiveness through surveys assessments and performance metrics to ensure continuous improvement of learning programs

Performance Monitoring & Quality Assurance

• Provide weekly/ongoing feedback to new hires in training related to their performance
• Measure and evaluate performance of associates and review work for financial clerical system and other errors to identify knowledge gaps
• Analyzes data using written procedures policies and guidelines as a standard for determining discrepancies
• Ensures Dental Insurance Company standards are maintained and integrity is preserved in all areas of review

Communication & Stakeholder Management

• Communicates with stakeholders regularly on the progress of all learning program participants including new hires and other learners
• Presents with a professional demeanor and acts in a supporting role to associates consistently providing motivational and other feedback leading to our ability to meet strategic business objectives
• Demonstrates Dental Insurance Company Core Values: People Innovation and Communication in all interactions

Operational Support & Additional Duties

• Provide call and inventory support to maintain processing skills necessary for updating customer service and claims training materials
• Support Operations OQA and other areas with projects as requested

Other duties as assigned

Essential Qualifications

DDNJ/CT Competencies:

Accountability

Adaptability-Flexibility

Communication-Listening Skills

Customer Focus

Confidentiality

Ethics and Values

Problem Solving-Analysis

Attention to Detail

Ability to Maintain Composure

Dependability

Self-directed Ability to manage time effectively

Independent Worker

Competent Public Speaker

Excellent Writing Skills

Excellent Organizational Skills

Knowledge Skills & Abilities

• Proficiency with MS Office Suite Word Excel PowerPoint and Outlook
• Knowledge of instructional design methodologies (e.g. ADDIE SAM) and ability to apply them in developing effective training programs preferred (but not essential).
• Experience creating digital content and using Learning Management Systems (LMS) to assign track and report on training activities.
• Strong technical skills and ability to learn and master new software applications as required
• Strong confident facilitation skills and ability to identify and adapt to different learning styles
• Skillful in navigating through current and new methods of technology to collaborate with colleagues and deliver training
• Ability to develop training curriculum and document workflows and other updates for training purposes
• Ability to present new information to adult learners in different ways until concepts are understood and learned
• Ability to design and implement assessments to evaluate learner comprehension and training effectiveness
• Agility in managing competing priorities and flexibility in adjusting to meet changing business needs
• Strong ability to coach counsel and motivate
• Strong written and verbal communication skills with the ability to engage and influence stakeholders at all levels.

Required Physical Abilities

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to sit and perform extensive close keyboard and PC work
• Ability to walk talk or hear
• Occasionally required to stand and reach with hands and arms

Working Environment

• Ability to meet deadlines and attendance standards.
• The noise level in the work environment is usually moderate.
• This classification will be required to sign a confidentiality agreement.

Experience Education and Certifications Required

Experience Required

• Previous experience teaching or conducting training programs
• Customer Service and/or Claims Processing experience
• Insurance and Dental knowledge
• Knowledge of Claims processing system (i.e. ICE preferred)

Required Educational Level

Certifications required/preferred

* Benefit Disclaimer:

The benefits set forth in this posting reflect DDNJs benefits policies in place at the time of posting as are made available to other similarly situated employees of DDNJ although participation is at all times in accordance with and subject to the eligibility and other provisions of such plans and programs. DDNJ reserves the right in its sole discretion to prospectively modify or terminate any of its benefits plans or programs at any time and for any reason to the extent permitted by applicable law. DDNJ complies with all applicable state and federal wage and hour pay equity and pay transparency laws.

Primary Location Full Time Salary Range:

In addition to salary Delta Denta of New Jerseys offerings may also include for eligible employees discretionary and formulaic incentive awards. Available offerings may vary by geographic location job level skills experience qualifications education and date of hire.

Delta Dental of New Jersey is an equal opportunity employer.

All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.

Delta Dental of New Jersey invites all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need reasonable accommodation please contact :