Contact Center AI Architect ___ Chicago, IL (Onsite) ___ Contract
Contact Center AI Architect ___ Chicago, IL (Onsite) ___ Contract
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Salary Not Disclosed
1 Vacancy
Job Description
- Lead the design and development of Conversational AI solutions including IVR systems chatbots and cloud-native web applications.
- Collaborate with cross-functional teams (technology leads developers business SMEs UX designers stakeholders) to define and deliver technical solutions.
- Drive integration of voice and web-based channels with backend systems APIs and analytics platforms.
- Coordinate with cloud infrastructure teams (AWS Azure GCP) to ensure scalable secure and high-performance deployments.
- Architect API integrations between internal platforms external systems and cloud services.
- Gather integration requirements and translate them into scalable technical solutions.
- Apply strong knowledge of cloud platforms APIs CI/CD web technologies and DevOps practices.
- Utilize expertise in Contact Center and Customer Experience (CX) platforms including IVR chat and AI virtual assistant solutions.
- Manage stakeholders across technical and non-technical teams; ensure clear communication and documentation.
- Follow Agile/Scrum or SAFe frameworks using tools like Jira Confluence or Azure DevOps.
- Apply understanding of customer journey mapping persona design and voice UX best practices.
- Adhere to compliance standards (e.g. GDPR HIPAA PCI-DSS) in cloud and CX solutions.
- Utilize programming skills in Python and knowledge of APIs JSON XML OAuth and version control tools (Git).
- (Nice to have) Knowledge of NLP/NLU LLMs or Generative AI frameworks.
- (Nice to have) Experience in AI/ML-based initiative rollouts including chat/voice bots data preparation prompt design and testing.
Employment Type
Full Time
