Remote Customer Service & Support Agent
Remote Customer Service & Support Agent
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Job Description
Responsibilities:
Respond to inbound calls in a professional manner.
Resolve inquiries and document all interactions thoroughly.
Update internal databases with accurate account information.
Schedule meetings calls and demos for client teams.
Compile detailed reports to evaluate campaign performance.
Assist in developing promotional content including presentations and video materials.
Adhere to policies procedures and performance targets.
Requirements
Qualifications:
Experience in customer service or client support roles.
Familiarity with marketing campaign workflows is a strong plus.
Strong multitasking communication and organizational skills.
Ability to work independently in a fast-paced remote environment.
Apply today to join a growing network of remote professionals!
Answering inbound phone calls promptly and professionally. Providing accurate information and assistance to callers. Resolving customer inquiries and issues on time. Documenting all interactions and maintaining detailed records. Escalating complex issues to appropriate channels when necessary. Following company policies and procedures. Collaborating with team members to ensure consistent service delivery. Adhering to client-specific guidelines and protocols. Meeting performance metrics and targets set by the company.
Employment Type
Full Time
