Consultant, Universal Customer
Consultant, Universal Customer
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Job Description
To take demand from Personal and Prestige banking customers for any banking matters ranging from product questions to customer account activities as well as any other service requests. Form an accurate assessment and understanding of the demands in order to act on it in a one-and-done manner that consistently delivers what matters to the customer within product segment and legislative (e.g. FAIS) parameters.
Qualifications :
Field of Study: Business Commerce/Financial related field at NFQ Level 6
Additional Information :
Experience:
- 3-4 years: Relevant FAIS qualification and experience. If no FAIS experience would then need to operate under supervision. Previous experience in branch banking or contact centre environment with good understanding of bank processes policies and products.
Behavioural Competencies:
- Making Decisions
- Producing Output
- Providing Insights
- Showing Composure
- Understanding People
Technical Competencies:
- Application & Submission Verification (Consumer Banking)
- Banking Process & Procedures
- Client Acceptance & Review
- Customer Understanding ( Consumer Banking)
- Product Knowledge (Consumer Banking)
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
