General Manager of Quick Service Restaurants

Eatalys bustling marketplaces contain a variety of quick service counters featuring coffee and drinks pastries and gelato pizza and focaccia paninis and grab-and-go meal options. The General Manager of QSR directs the complex QSR operations at an Eataly location collaborating closely with Retail and Full Service Restaurants.

Reports directly to the Director of Store Operations and reports functionally to the Director of QSR Operations. Directly oversees the QSR Assistant General Managers and QSR Service Leads as well as hourly Sales Associates and Baristas.

• Organizes and directs the stores QSR operations to maximize profitability while upholding the companys mission values policies quality and guest experience standards
• Builds and leads a high-performing team: sources and hires effectively trains motivates evaluates develops and retains talent
• Oversees day-to-day operations optimizing schedules and the deployment of the team to minimize labor costs and maximize sales
• Ensures the team always offers a consistent high level of service to all guests
• Executes strategies around pricing merchandizing new products and promotions aimed at increasing efficiencies and driving sales  
• Analyzes and takes responsibility for the financials of the QSR department with a focus on COGS and labor
• Partners with senior leaders and the corporate team on the QSR business growth strategy for the store
• Prepares weekly updates on the QSR department and collaborates interdepartmentally to plan activities and achieve all store goals
• Estimates food and beverage needs and requisitions or purchases food beverage supplies and equipment; receives and checks orders to ensure that they adhere to specifications
• Assists with employee payroll scheduling and terminations as needed
• Documents investigates and resolves employee and guest incidents
• Performs other duties as required or assigned

Qualifications :

• Bachelors Degree
• 6 years of management experience in a high-volume fast-paced quick service or counter service venue
• Exceptional communication leadership motivational and team-building skills  
• Demonstrated problem-solving organizational analytical and business management skills
• Advanced proficiency in Microsoft Office and common retail Point of Sales systems
• Experience and knowledge in coffee coffee production and manual espresso machines
• Experience with Italian food products and wine preferred 

Job Requirements

• Availability to work onsite with a flexible schedule often including evenings weekends and holidays
• Availability to travel up to 10% of the time
• Ability to lift up to 50 pounds
• Ability to exert well-paced mobility for up to 8 hours including standing walking bending and squatting
• Ability to operate equipment such as a manual espresso machine drink blender juicer and cash register

Additional Information :

Benefits and Perks

• Medical Dental Vision Insurance
• Paid Time Off
• Paid Parental Leave
• 401K with match or RRSP
• Bonus program
• Free family meal daily
• Discounts at Eataly
• Classes on products and Italian cuisine
• Referral bonus program
• and more!

Pay Range for this position is $85000 - $95000

Eataly is an equal employment opportunity employer. It is the Companys policy to not unlawfully discriminate against any applicant or employee on the basis of race color sex sexual orientation religion national origin age disability or any other characteristic made unlawful to consider by applicable federal state or local laws. Eataly also prohibits harassment of applicants and employees based on any of these protected categories. It is also Eatalys policy to comply with all applicable federal state and local laws regarding consideration of unemployment status salary history credit/bankruptcy history and criminal background/conviction history in making hiring decisions.  If contacted for an employment opportunity please advise Human Resources if you require accommodation.

Remote Work :

No

Employment Type :

Full-time