Collections Recovery Specialist III - IN-HOUSE RECOVERY - AUTO FBCO
Collections Recovery Specialist III - IN-HOUSE RECOVERY - AUTO FBCO
Posted on :
12-06-2025
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1 Vacancy
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Job Description
Description
Are you ready to make a difference in the lives of our customers At JPMorganChase we offer a dynamic career path where you can push the limits of whats possible. Enjoy a competitive salary comprehensive benefits and opportunities for professional growth. Join a team that values diversity integrity and teamwork and be part of a supportive work environment.
As a Collections Recovery Specialist III within JPMorganChase you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions to resolve delinquent accounts. You will engage with customers in a metrics-driven environment demonstrating sensitivity and compassion. Your role is vital in maintaining our commitment to customer respect and empathy while exploring the use of artificial intelligence to enhance decision-making processes.
Job responsibilities
As a Collections Recovery Specialist III within JPMorganChase you will play a crucial role in mitigating financial loss by negotiating payments and offering solutions to resolve delinquent accounts. You will engage with customers in a metrics-driven environment demonstrating sensitivity and compassion. Your role is vital in maintaining our commitment to customer respect and empathy while exploring the use of artificial intelligence to enhance decision-making processes.
Job responsibilities
- Engage with customers by actively listening and responding to inquiries demonstrating empathy to build trust and maintain a positive brand perception.
- Negotiate to develop and propose payment plans or solutions beneficial for both the customer and the bank.
- Apply critical thinking to select and implement solutions for resolving delinquent accounts considering customer eligibility and circumstances.
- Maintain effective communication with customers in a metrics-driven environment ensuring interactions are respectful and empathetic.
- Navigate computer systems efficiently to retrieve and manage account information while staying engaged with customers.
- Exhibit personal excellence through punctuality integrity accountability and the ability to work independently and collaboratively.
Required qualifications capabilities and skills
- Ability to understand and address customer needs ensuring a positive experience.
- Proven ability to influence and persuade customers to agree on beneficial solutions.
- Skilled in using computer systems to manage customer interactions and retrieve information.
- Strong interpersonal skills with the ability to communicate effectively and empathetically.
- Capable of critical thinking and exercising independent judgment to resolve issues.
- Adaptability to changing environments and ability to handle multiple tasks.
Preferred qualifications capabilities and skills
- Experience in customer-focused roles demonstrating strong communication and interpersonal skills.
- Ability to adapt swiftly to changing environments and manage multiple tasks showcasing flexibility and proficiency in computer functions.
- Demonstrated negotiation skills with a track record of achieving beneficial agreements.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Department / Functional Area
Key Skills
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