Technical Support Advisor
Technical Support Advisor
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Job Description
We are excited to offer you the opportunity to join our Technical Support department as a Technical Support Advisor!
Responsible for providing technical support on a range of heating products to both internal and external customer via telephone email live chat and video calling. Aiming to achieve first time resolution to enquiries and dealing with customers in an efficient and professional manner. To record & monitor the nature of enquiries and resolutions on appropriate platforms pro-actively develop excellent working knowledge of the product range.
In this role you will be responsible for:
- Delivery of pre & post sales technical support to external and internal customers through multiple communication channels.
- Perform against a set qualitative and quantitative KPIs.
- To ensure that advice is delivered Right First Time
- Liaise with internal departments to ensure flow of accurate and up to date technical information to appropriately support current historical and new products.
- Focus on the needs of the customer to ensure best in class technical support is maintained.
Interested Upload your CV today!
Qualifications :
Education requirements:
Must have Level 3 (A Level equivalent) qualification or above. A mechanical; electrical or similar recognised industry related qualification is preferred. Ideally knowledge of the heating industry in the UK and Ireland should be supported by an appreciation of the fundamental operation of all generic types of boilers and or renewable heating appliances. The position is supported by an extensive training & assessment period prior to undertaking the role with on-going training as new products and skills are introduced or required.
Skills & Attributes:
Reliable flexible and highly motivated with the ability to network and build relationships quickly. This is a high-profile customer focused role and requires excellent all-round communication and organisational skills. A polite and professional telephone manner is essential as are the skills necessary for confident remote communication with a wide range of customer types. Strong problem-solving ability backed with demonstrable knowledge of mechanical principles and their application - an analytical mindset with the ability to draw inference from data. Experience of working in a busy environment with varying workloads pressures and deadlines - resilience and tenacity with the ability to work under pressure to a high standard. IT literate with experience using Excel Power Point and Word.
Additional Information :
Deadline for Applications: 27.06.2025 - Please note we reserve the right to close this vacancy at any time so we encourage candidates to submit their applications as soon as possible.
Expected Start Date: August 2025
Please note that this date is advisory and can be flexible within reason.
Working Hours: 37.5 hours per week on a rota basis. Working hours will be between 0700 to 1800 Monday to Friday to cover core hours. In addition Saturdays are an overtime requirement on a rota basis. New starters are expected to attend training onsite full time during their probation period.
Working with us comes with the following benefits:
- Hybrid working options available
- 25 days annual leave per year plus bank holidays (pro-rata for your first year)
- Eligibility for our Company Performance Bonus (up to 2000 gross per annum)
- Enhanced pension contributions
- Access to the Perkbox and My Benefits platforms giving access to discounts group income protection and death in service benefits
- Employee Assistance Programme and Virtual GP
- Discounts on products from across the Bosch Group
- Subsidised onsite caf and canteen
- Health & well-being support including: over 200 trained mental health first aid champions
- Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
- Volunteering days
- Policy to support growing families
- Access to self-service training platform containing over 200 Bosch approved programmes
- Networking opportunities across Bosch UK including a mentoring programme
- And more!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
