Customer Success Manager
Customer Success Manager
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Job Description
Are you a solution-driven CSM who thrives in fast-paced environments and loves making customers successfulDo you have experience managing 30 accounts in a SaaS or logistics environment and enjoy working across technical products and operational topics and thrive in the fast-paced environment of a growing company If so this could be your next move.
Why this role matters: As Customer Success Manager youll report to the Regional Director of Customer Success and take ownership of a portfolio of key customer accounts. Youll drive adoption satisfaction and expansion by helping customers extract real value from Shippeos platform.
What youll do:
Manage Strategic Relationships:
Build long-term partnerships with your accounts becoming a trusted advisor across both operational teams and senior stakeholders (including C-level).Drive Adoption & Problem-Solve:
Monitor key operational topics (e.g. carrier onboarding support tickets) flag roadblocks and proactively resolve issues. Understand our platform deeply and ensure customer success through smooth delivery and usage.Lead Business Reviews & Strategic Planning:
Conduct regular QBRs to align on goals risks and growth opportunities. Help customers think long-term and extract business value.Boost Customer Growth & Retention:
Support expansion efforts in collaboration with Sales identify upsell opportunities and secure renewals by consistently delivering value.Be the Voice of the Customer:
Champion customer needs internally to shape product roadmap influence cross-functional teams and improve the customer experience.Enable Customer Success Stories:
Partner with Marketing to share impactful customer wins and co-lead case studies or speaking opportunities.
Qualifications :
Who were looking for:
2 years experience in a Customer Success Account Management or Operational rolepreferably in SaaS or logistics.
Experience managing 30 accounts with proven success in handling technical products and diverse customer profiles with a high degree of autonomy
Strong stakeholder management skills including working with senior/executive-level clients.
This role is based in Paris with a hybrid setuptwice per week in office is expected to support team collaboration and client alignment.
Tech-savvy and solutions-oriented comfortable understanding and explaining complex products and solving operational issues.
Excellent multitasking & prioritization abilities; able to manage multiple accounts and projects simultaneously.
Fluent in French & English (other languages like German Dutch Portuguese or Italian are a plus).
Background in supply chain/logistics is a strong advantage.
Proactive self-starter with a can-do attitude; thrives in fast-paced high-growth environments and adapts quickly to change
Additional Information :
Application Requirements:
Since Shippeo operates internationally please submit your CV in English. Were eager to hear from you if youre ready to take on a challenge and grow your career in a supportive innovative environment.
Recruitment Process:
- Preliminary call with our Talent Acquisition Manager
- 1st interview with the Hiring Manager
- Case Study
- Final Interview
We are looking for talents who share our values:
Ambition
Care
Deliver
Collaboration
Discover your Dream Team!
Meet our Shippians and get to know more about their role at Shippeo!
Click here to watch their videos
Diversity Statement
We are committed to fostering diversity and inclusion within our workplace as we value the unique perspectives and experiences that individuals from all backgrounds bring to our team. We are dedicated to providing equal employment opportunities to all candidates regardless of their background or abilities and our commitment to inclusion is reflected in our policies practices and workplace culture.
We understand that candidates may have unique needs or questions related to disability inclusion. To facilitate this you can reach our dedicated Disability Advisor at with any inquiries or requests for accommodations during the application process.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
