Customer Service Officer
Customer Service Officer
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Job Description
Responsibilities will include but are not limited to:
- Liaising with specialists to assist in managing appointments and trouble shooting as needed
- Liaising with customers to book the correct specialist for the case at hand
- Scheduling of appointments
- Maintaining busy inboxes with queries and services
- Providing excellent communication skills over the phone and via email to customers and consultant practitioners
- Communicating clearly to customer information and advice
- Undertaking other tasks as needed including administration tasks reception duties and chaperoning
Qualifications :
To be considered for this role you will have:
- Demonstrated experience as a claims officer or case manager with an insurer or rehabilitation provider or claims agent
- Demonstrated experience in the provision of excellent customer service with a can do attitude
- Excellent verbal written and interpersonal communication skills
- Demonstrated the ability to work independently and within a group environment
- A personal approach which is enthusiastic friendly and helpful
- Strong prioritisation skills while maintaining a level of flexibility
- Attention to detail is a must
- Computer literacy with proficiency in Microsoft Office (Word/Excel)
mlcoa offers an exciting and fast paced team environment where client focus team spirit drive and respect are key features. Ours is a growing business and opportunities abound for talented performers.
Additional Information :
Why join us
- Corporate benefits including Discounted Health Insurance/Gym Memberships & Travel Perks (Car Hire & Hotel) Novated Leasing Salary Packaging Employment Assistance Program Paid Parental Leave & Purchased Leave.
- Employee Referral Program Be rewarded for successfully recommending great talent.
- Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
- Employee Referral Program Be rewarded for successfully recommending great talent.
- Thorough induction ongoing mentorship & tailored professional development plan. Career progression pathways being part of the broader MedHealth group of businesses.
You are welcome here.
Our fast-growing team of more than 3500 people around Australia represent a huge array of life experiences skills and ways of thinking. We value all these differences.
We are an Equal Opportunity Employer proudly welcoming people with disability including mental health conditions people from diverse cultural and linguistic backgrounds people from the LGBTQI community veterans carers and Indigenous Australians to our team.
We are happy to adjust our recruitment process to support accessibility needs.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
