Manager, Customer Training and Genesis Operations

Primary Function of Position: The Manager Customer Training and Genesis Operations will report to the Vice President of Customer Training U.S. As a leadership team member this individual will be a key player in leading and developing a regional operations team. Customer Training and Genesis are highly logistical functions that rely on strategic and efficient business processes and workflow. This individual will evaluate our current processes and focus on implementing strategic and efficient business processes that lead to operational excellence.

Essential Job Duties 

• Collaborate with training leadership to ensure that Intuitive technologies and advanced tissue models are effectively planned and resourced at the training centers.
• Manage the operations teams capacity through time studies; recommend resources needed to support the business in collaboration with training leadership and finance.
• Formulate organize and collaborate on Customer Training projects across the U.S and global regions.
• Evaluate & optimize process improvements regionally and across the global Customer Training organization.
• Facilitate and ensure operational excellence initiatives are properly scoped resourced and communicated to minimize risk. 
• Evaluate develop and maintain departmental policies procedures & work instructions. 
• Ensure training records are managed & maintained; assess the quality of the records. 
• Oversee business system development management and maintenance (SharePoint Qualtrics ISU Sortly Coupa).
• Manage Agile submissions.
• Provide input to the budgeting reporting planning and auditing process in collaboration with leadership.
• Manage and communicate contract updates and renewals including training center agreements loan agreements and vendor agreements.
• Effectively manages diverse communications cross-functionally internally and externally. 
• Establish baseline metrics analyze interpret data and develop reports to track performance against goals.
• Aligns with leadership to manage the integration of new technologies and products into the training center.
• Manage logistics and processes required to support the training centers. 
• Leads high-level projects that impact the region and/or global organization.
• Manages the Customer Training Operations CIP goals that align with the business strategy for the region.
• Oversee shipments and logistics.
• Oversee the process of applying for and delivering CE credits.

Qualifications :

Required Skills and Experience

• Excellent written and verbal communication skills.
• Ability to clearly and concisely present information across multiple levels.
• Excellent organization time management and prioritization skills.
• Ability to adapt and change based on business priorities.  
• Project management experience preferred.
• Experience in leading continuous improvement projects.
• Experience with SFDC Smartsheet and/or Tableau preferred.
• Understanding of regional regulatory and compliance requirements.
• A minimum of 3 years personnel management experience is preferred.
• Strong problem-solving and critical thinking skills 
• Flexible and able to thrive in a fast-paced and ambiguous environment.
• Ability to collaborate effectively across organizations and regions to develop business solutions.  
• Strong desire and capability to listen identify problems and drive data-driven solutions.
• Self-starter with the ability to lead effective change management.
• Travel Requirements: Up to 20%.

Required Education and Training

• Bachelors degree is required preferably in business administration finance or a related field.
• Experience in medical devices professional education or marketing.
• Experience with lean processes LSS Black Belt preferred.
• Knowledge of sales training or marketing software tools.

Additional Information :

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

Preference will be given to qualified candidates who do not reside or plan to reside in Alabama Arkansas Delaware Florida Indiana Iowa Louisiana Maryland Mississippi Missouri Oklahoma Pennsylvania South Carolina or Tennessee.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Due to the nature of our business and the role please note that Intuitive and/or your customer(s) may require that you show current proof of vaccination against certain diseases including COVID-19.  Details can vary by role.

Intuitive is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified applicants and employees and prohibit discrimination and harassment of any type without regard to race sex pregnancy sexual orientation gender identity national origin color age religion protected veteran or disability status genetic information or any other status protected under federal state or local applicable laws.

Mandatory Notices

We will consider for employment qualified applicants with arrest and conviction records in accordance with fair chance laws.

We provide market-competitive compensation packages inclusive of base pay incentives benefits and equity. It would not be typical for someone to be hired at the top end of range for the role as actual pay will be determined based on several factors including experience skills and qualifications. The target salary ranges are listed.

Remote Work :

Yes

Employment Type :

Full-time