Front Office Team Member
Front Office Team Member
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
Join our dynamic team as a Front Office Team Member at our prestigious hotel in Ipswich United Kingdom! Were looking for an enthusiastic and customer-focused individual to be the face of our organization ensuring exceptional guest experiences from check-in to check-out.
- Extend a warm friendly welcome to all guests embodying our commitment to hospitality excellence
- Manage the check-in and check-out processes efficiently ensuring accuracy and attention to detail
- Respond promptly and courteously to guest inquiries and requests throughout their stay
- Handle phone calls professionally providing information about hotel services and local attractions
- Accurately process payments and maintain financial records
- Promote hotel facilities and services maximizing sales opportunities through product knowledge and effective communication
- Collaborate with other departments to ensure seamless guest experiences
- Address and resolve guest concerns in a timely and empathetic manner
- Maintain an organized and tidy front desk area
- Adapt to changing priorities and manage multiple tasks in a fast-paced environment
- Ensure compliance with hotel policies and safety procedures
Qualifications :
- Proven customer service experience preferably in the hospitality industry
- Fluency in English with excellent verbal and written communication skills
- Prior experience with OPERA cloud property management system is highly desirable
- Strong multitasking abilities and efficient time management skills
- Detail-oriented with a keen eye for accuracy in financial transactions and record-keeping
- Proficiency in basic computer applications and ability to learn new software quickly
- Flexible attitude with willingness to work various shifts including weekends and holidays
- Problem-solving skills with the ability to make decisions in a fast-paced environment
- Professional appearance and positive enthusiastic attitude
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
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