Guest Relations Agent - Female
Posted on :
12-06-2025
Employer Active
1 Vacancy
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Job Description
- Perform anticipatory high level services.
- Work with operation departments to ensure of guests memorable encounters and ensure that VIPs and ALL members receive special recognition and service.
- Keep active presence in the lobby to keep smooth operations by assisting guests and Front desk adding memorable moments for guests.
- Actively communicate with guests including pre-arrival and respond to any request to ensure a delightful delivery of their special requests.
- Assist Front office leaders by coordinating timely amenity deliveries for VIP guests and members.
- Resolve any guest challenges with proper follow through recording information and report/communicate accordingly to Supervisor/Manager.
- Contribute to a positive working environment.
- Works closely with Rooms coordinator in monitoring all related administrative work in the front office.
- Increase ALL loyalty by being a champion and training other colleagues.
- Communicate guest feedback to hotel management and department/division heads.
- Liaise with other departments and necessary outside contacts to ensure excellent service delivery.
- Additional duties not mentioned above may also be requested by Supervisor/Manager.
Qualifications :
- Passion for guest service.
- Excellent written and verbal communication interpersonal and leadership skills.
- Highly organized results-oriented with the ability to be flexible and work well under pressure.
- Fluency in English and second language is a plus
- Must have the ability to handle a multitude of tasks and Guest requests.
- Ability to work independently and prioritize responsibilities.
- Experience for one year in same postion is preffered
- Experience in opera cloud system is a plus
- Computer proficiency in a Windows environment (Word Excel PowerPoint).
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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