Account Manager
Account Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Scope of Position:
Develop maintain and measure Expeditors activity to satisfy the needs of specific accounts. Manage all aspects of Expeditors relationship with each account to achieve customers goals and expectations while continuing to build a strategic partnership and increase revenue.
Major Duties and Responsibilities:
- When allowed - This position requires 80% of travel work and drive in and out of Mexico (Baja California Norte MX)
- Constantly seek new business and value add opportunities.
- Support customer growth objectives via Expeditors products and services.
- Create and present Quarterly Business Reviews.
- Establish service expectations and KPIs and consistently review performance for compliance and process improvements.
- Review and maintain procedures and processes that guide Operations in support of the customers global logistics needs and help to establish new procedures as needed.
- Continuously develop knowledge of Supply Chain processes financial objectives and general business acumen to benefit client and personal objectives.
- Develop and maintain Account Strategy in order to identify account objectives Expeditors vision KPIs and measures for success while identifying resources needed to reach these objectives.
- Drive the RFI/RFQ process and rate management.
- Provide resolution assistance in regards to claims disputes credit and collections.
- Utilize consult and inform Expeditors management and staff where appropriate to develop and achieve account goals.
- Conduct regular face to face meetings with the accounts to support the customer and Expeditors goals and objectives.
- Dedication to the success of Expeditors and the customer using ethical business practices personal commitment passion & sacrifice and an obsession with the fundamental details of running the business.
- Travel when necessary to branch offices and customer locations to resolve issues review procedures and maintain customer satisfaction.
Qualifications :
- Ability to legally work in the United States
- Ability to converse with customers whose primary language is Spanish is recommended
- Bachelors degree preferred however equivalent combination of education and experience will be considered.
- Ability to define develop and document business processes and procedures.
- Proficient in establishing relationships at all levels within accounts.
- Effective interpersonal skills- including proven abilities to listen comprehend and to communicate clearly and concisely both verbally and in writing.
- Demonstrated critical thinking analytical internal/external customer service project management and problem solving skills.
- Intermediate computer skills- email internet Excel Word Power Point.
Additional Information :
Expeditors offers excellent benefits
- Paid Vacation Holiday Sick Time
- Health Plan: Medical Prescription Drug Dental and Vision
- Life and Long Term Disability Insurance
- 401(k) Retirement Savings Plan (US only)
- Employee Stock Purchase Plan
- Training and Personnel Development Program
Base Salary: $68640
Eligible for bonus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
