Assistant Director of Front Office - Conrad Washington D.C.
Assistant Director of Front Office - Conrad Washington D.C.
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$ 75000 - 80000
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
What are we looking for
Requirements:
- 3-5 years full service hotel experience within Front Office
- 2 years experience managing exempt team members
Preferred Qualifications:
- 2 years luxury experience strongly preferred
- 2 years Front Office Management experience
- Hilton brand experience and working knowledge of OnQ
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline.
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
*Available benefits may vary depending upon property-specific terms and conditions of employment.
Stay inspired by joining the stunningConradhotel located in the heart of urbanDCas theAssistant Director of Front Office!
This stylish and sophisticated Forbes 4-Star hotel has brought a new standard of luxury to DC with 360 rooms 32000 square feet of banquet space and 5 food and beverage outlets.
The ideal candidate will be a dedicated and enthusiastic leader with a proven ability to elevate service standards. Previous Hotel Front Office Management and OnQ experience is required. Luxury and Union experience is preferred.
For more information on the hotel please visit their websiteConrad Washington DC
What will I be doing
As an Assistant Director of Front Office you would be responsible for assisting in the direction and administration of all Front Office operations in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Assist in the direction and administration of all Front Office operations to include but not limited to guest service and registration (check-in/check-out) room inventory and availability marketing initiatives systems use and management budgeting and forecasting department management policy and procedure implementation and enforcement and meeting participation and facilitation.
- Assist in monitoring and developing team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward.
- Monitor and assess service and satisfaction trends evaluate and address issues and make improvements accordingly.
- Oversee the VIP process to include but not limited to reviewing VIP reservations administering amenity orders managing resumes for incoming guests and groups updating inventory in the system monitoring special requests and overseeing rate changes on in-house guests.
- Initiate and implement marketing up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue.
- Ensure team members have current knowledge of hotel products services facilities events pricing and policies and knowledge of the local area and events.
- Run and complete daily reports analyze data and make decisions based on data.
- Resolve guest issues and concerns to guest satisfaction.
- Recruit interview and train team members
Classification: Full-Time
Shift: Various AM/PM must be available to weekdays weekends and holidays.
Pay Rate: The annual salary range for this role is $75000 - $80000 per year and is based on applicable and specialized experience and location.
Required Experience:
Director
Employment Type
Full-Time
