Waterpark Operations Supervisor - Full Time

Summary of Position

Responsible for strengthening the lifeguard team through the delivery of superior service and safety. This person is expected to enhance the waterpark experience for both guests and associates through their personal drive safety-oriented behaviors and commitment to creating a positive working environment. The Waterpark Supervisor ensures the waterpark team operates smoothly and efficiently so guests can have a safe and enjoyable visit.

Organizational Relationships

Reports to:

Waterpark Manager Waterpark Assistant Director Waterpark Director

Supervises:

Waterpark Lifeguards

Qualifications and Skills

• Must be 18 years of age or older
• Strong skills with the ability to motivate and manage a large team
• Demonstrated leadership experience with team-oriented approach
• Standing and walking for long periods of time
• Must be able to speak read write and communicate in English to adequately perform the duties of the job
• Certified lifeguard and CPR/First Aid trained
• Ability to work varying schedules that include evenings weekends holidays and extended hours as business dictates.

Education and Experience

• High School Diploma/GED or equivalent experience
• 1 years of experience in aquatics operation: lifeguarding lifeguard training attraction operation guest service.
• StarGuard ELITE Lifeguard certification or equivalent Lifeguard Certification
• CPR/First Aid/AED certification
• Proficient computer skills including but not limited to Microsoft Word Power Point Excel and Outlook and other required systems.

Duties and Responsibilities

Operational Support:

Assist the Waterpark management in training supervision and coordination of lifeguards in a highly efficient manner to ensure the safety of park guests

Perform supervisory tasks including resolving conflicts coaching and developing others promoting teamwork and performance management

Responsible for the management of the lifeguards in their assigned areas enforcing established rules complying with regulations and maintaining a professional appearance and demeanor of Assists Training Manager with maintaining training documentation and records

Conducts in-service training SOP training and shadow training as needed.

Completes reviews and checks required reports daily including accident and injury reports as well as daily inspections; ensures all work is done in compliance with rules standards and operational guidelines.

Training/Safety:

Ensures all training requirements and testing procedures are adhered to as set forth by Island Waterpark policies and procedures

Maintains and updates standard operating procedures and training materials

Responds to and manages aquatic rescues and events that interrupt the aquatic environment or compromise the safety of any person.

Ensures that all guests and associate areas always maintain a standard of excellence for cleanliness

Other Duties:

Performs other related duties as assigned by the Waterpark Managers/Directors.

Showboat Core Values

Demonstrates Showboats core values in the performance of position responsibilities:

1) Friendly Focused - we are committed to creating a fun environment that embraces families and children of all ages.

2) Kindness Focused - we demonstrate kindness in everything we do seeking to uplift and support all of those around us.

3) Team Spirit - we foster a respectful workplace where team members work together to exceed our guests expectations.

4) Hearts that Serve - we are driven by a passion to bring joy and happiness to the guests that we serve.

5) Take Ownership - we take full responsibility for our actions and the resulting outcomes embracing personal accountability.

Essential Functions

• The ability to attend work predictably and regularly and to be punctual.
• The ability to work varying schedules including evenings weekends holidays and extended hours as business operations dictates
• The ability to read and understand documents drawings and instructions (whether presented in written oral diagram or schedule form).
• The ability to work with mathematical concepts and to apply concepts to practical situations.
• The ability to work cooperatively with others.
• The ability to deal politely and professionally with customers and coworkers.
• The ability to perform several tasks at once.
• The ability to follow directions or instruction.
• The ability to use a computer to communicate create and access information.
• The ability to lift and move 50 pounds.
• The ability to sit/stand/bend/stretch etc.
• The ability to use hands to finger handle or feel and reach with the hands and arms

Physical Demands

Constantly - occupation requires this activity more than 66% of the time (5.5 hours/day)

Frequently - occupation requires this activity from 33% to 66% of the time (2.5 - 5.5 hours/day)

Occasionally - occupation requires this activity up to 33% of the time (0 - 2.5 hours/day)

Not Applicable - activity is not applicable to this occupation.

Physical Demands

Stand

Constantly

X

Frequently

Occasionally

Not Applicable

Walk

Constantly

X

Frequently

Occasionally

Not Applicable

Sit

Constantly

Frequently

X

Occasionally

Not Applicable

Handling/Fingering

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Outward

Constantly

X

Frequently

Occasionally

Not Applicable

Reach Above Shoulder

Constantly

X

Frequently

Occasionally

Not Applicable

Climb

Constantly

Frequently

X

Occasionally

Not Applicable

Crawl

Constantly

Frequently

X

Occasionally

Not Applicable

Squat or Kneel

Constantly

X

Frequently

Occasionally

Not Applicable

Bend

Constantly

X

Frequently

Occasionally

Not Applicable

Lift/Carry

10 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

11 to 20 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

21 to 50 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

51 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Over 100 lbs.

Constantly

Frequently

Occasionally

X

Not Applicable

Push/Pull

12 lbs. or less

Constantly

X

Frequently

Occasionally

Not Applicable

13 to 25 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

26 to 40 lbs.

Constantly

X

Frequently

Occasionally

Not Applicable

41 to 100 lbs.

Constantly

Frequently

X

Occasionally

Not Applicable

Environmental Factors

Extreme Cold (non-weather)

Constantly

Frequently

X

Occasionally

Not Applicable

Extreme Heat (non-weather)

Constantly

X

Frequently

Occasionally

Not Applicable

Loud Noise Level

Constantly

X

Frequently

Occasionally

Not Applicable

Other

Ability to Read

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Speak English

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Understand Verbal Directions

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work Regularly

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Report to Work on Time

X

Constantly

Frequently

Occasionally

Not Applicable

Ability to Work Safely

X

Constantly

Frequently

Occasionally

Not Applicable

Required Experience:

Manager