Service Advisor / Customer Service Professional
Service Advisor / Customer Service Professional
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Twin Falls Subaru has been the Magic Valleys #1 Volume Automotive Retailer for the past few years. With that many vehicles hitting the road in addition to existing vehicles & new residents to the Magic Valley area & beyond - we have an opening for a professional well spoken Service Consultant to provide 5-star service to all of the guests that give us the opportunity to assist them with their repair & maintenance needs.
We are assisting people with repairs that they may not be expecting or mentally prepared for the expense that just popped into their world. With Honesty Empathy Appreciation Respect and Trust we must serve our guests in the most professional manner. Our mission is to be so effective we are able to be helpful to others. In order to do that we will not treat them as just a number or take for granted the trust they have put in our team to get their Subaru (or other make vehicle) back on the road as quick efficient and affordably as possible.
If you are willing to accept the challenge of being a front-line first point of contact representative of Twin Falls Subaru & our Service Department we would like to talk with you.
If you are willing to continually improve your skill-set & knowledge for the benefit of our guests our team & yourself we would like to talk with you.
If you are willing to be patient with guests who are maybe just finding out extensive repairs are needed as they work through how this works into their life we would like to talk with you.
We welcome individuals who are new to the automotive industry but with experience in previous roles such as customer service retail sales restaurant industry or hospitality.
Benefits
- 401K Plan w/ match
- Medical and Dental
- PTO
Responsibilities
- Oversee flow of Drive Lane. Ensure that customers receive prompt courteous and effective service.
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure that the daily inventory of technicians time is consistently sold to service customers.
- Distribute work between technicians efficiently
REQUIREMENTS:
- Organized and friendly personality
- Time management skills
- Fantastic communication skills with your customers
- Adhere to and live by the Values and Brand Promises of Twin Falls Subaru
- Professional well-groomed personal appearance.
- Clean driving record
- Willing to submit to a pre-employment background check & drug screen
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
