Change and Communications Lead
Change and Communications Lead
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Job Description
Change and Communications Lead
Job No: 676270
Sydney - Inner Suburbs & CBD Brisbane - Inner Suburbs & CBD Melbourne - Inner Suburbs & CBD Various
Max Term Full Time
Insurance Marketing & Communications
Pay Band 5
- 12 Month Secondment Any location Hybrid Working
- Lead change that puts people and customers first
- Deliver impactful communications that enable frontline teams
Were looking for an experienced Change and Communications Lead to drive clear strategic communication and change initiatives that empower our people and elevate the customer experience.This is role is an opportunity to shape how change is embraced and experienced across Customer Service.
What Youll Do
Design and deliver high-quality change management and communication tools that enable frontline Customer Service teams
Translate business strategy into actionable change and communication deliverables
Lead strategic and operational communications that align with the broader Customer Service vision
Deliver and continuously improve engagement programs including our Elevate Program Shine Reward & Recognition and key Customer Service events
Foster a culture of delivery excellence supporting a high-performing customer-obsessed mindset
Collaborate with internal stakeholders including Customer Experience Digital Strategy Tech & Transformation teams
What Youll Bring
5 years experience in Change and Communications roles (desirable)
Proven ability to lead change initiatives across customer-facing environments
Strong written and verbal communication skills with a flair for storytelling and strategic messaging
Experience with Agile and squad-based ways of working (desirable)
Understanding of contact centre operations and customer-focused business models
Excellent stakeholder engagement and influencing skills across all levels
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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